Documentation forWeb Help Desk
Important security updates are available for WHD. SolarWinds recommends you upgrade to version 12.8.3 and apply WHD 12.8.3 Hotfix 2.

WHD Installation and Upgrade Guide

This guide provides steps and procedures for installing and upgrading Web Help Desk (WHD) in an evaluation, stand-alone, or integrated Orion deployment.

Current version: 12.8.3

Click here to view the guide in PDF format.

Need to download the software? Access your licensed software from the SolarWinds Customer Portal. If you need implementation help, open a support case or contact Technical Support for assistance.

Need to open a support case? Read this Customer Support article to get your case the right level of visibility.

Evaluators: Download your free 14-day evaluation here. If you need assistance with your evaluation, contact Customer Sales or email Sales@WebHelpDesk.com.

SolarWinds strongly recommends that you install Web Help Desk on a server that is protected from unauthorized access by the public. If your use of Web Help Desk does not need to be public or internet-facing, install it on a server that is neither public, nor internet-facing. To learn about best practices for configuring your Web Help Desk installation securely, see Best practices to secure SolarWinds Products.