Define an approval process

You can configure Web Help Desk so tickets associated with specific request types are automatically routed to specific individuals for review and approval.

This is useful in situations when you want to manage change, and those changes must be evaluated, approved, planned, and scheduled. For example, if you need to upgrade your Windows file server, you can configure a process that routes the request to one or more people for review and approval.

In complex situations such as a system upgrade project, an approval process can help control the project and communicate to concerned parties when the project is approved and ready to begin.

To create an approval process, see the following topics.