Documentation forWeb Help Desk
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Test the alert filtering rules

Test your filter rules to ensure they are filtering properties correctly. Your test should include the severity and any alert fields that you configured in the filter rule.

This example includes a test for the following filter rule.

  1. After you have configured the filter rule, click Test.

  2. Select a severity.
  3. Click Add New Property, select an alert field, and enter the value.

  4. Add all alert properties defined in the filter rule, and click Test.

If your rules are configured correctly, a message states that the filter rules match and the alert is accepted in the Test Results pane. Click Done.

If your rules are not configured correctly, a message states that the filter rules did not match and the alert is rejected in the Test Results pane. Click Back to resolve your configuration errors.