Documentation forWeb Help Desk
Thinking of upgrading to the cloud? Learn more about migrating from Web Help Desk to Service Desk.

Monitor deployments on macOS

Apple OS X Server 10.6 and earlier included WebObjects.

  1. Install WebObjects.
  2. Run the Web Help Desk installer to extract the application to /Library/WebHelpDesk.

  3. Run the following script to configure Web Help Desk with WebObjects:

    sudo /Library/WebHelpDesk/bin/UpdateWebObjectsConfiguration

  4. In WebObjects Monitor, add a new application named Helpdesk with the following path:

    /Library/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Helpdesk

  5. In WebObjects Monitor, add a new application named HelpdeskDaemon with the following path:

    /Library/WebHelpDesk/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Helpdesk

  6. In the instance configuration page for HelpdeskDaemon, add the following to the Additional Arguments setting:

    -DWHDDaemonMode=dedicated

    7. Only one Web Help Desk instance should ever be running as a daemon.

After you start the applications in WebObjects Monitor, connect to Web Help Desk using the following URL:

http://localhost/cgi-bin/WebObjects/Helpdesk.woa