Edit the administrator account
Use the My Account page to update your administrator account contact information, including your identity and setup for tickets, assets, e-mail, and scheduling. This account is the administrator account you use to log in to Web Help Desk.
- In the toolbar, click Setup and select Techs > My Account.
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Click
to enter edit mode.
When you edit the admin account, Web Help Desk will time out if you enter an incorrect password after more than three attempts. - Under Ticket Setup, decide whether you want the option to securely delete tickets.
When the Secure-delete Tickets checkbox is selected and you delete a ticket, the ticket is physically removed from the database rather than marked as deleted. When a ticket is securely deleted, all attachments, client notes, ticket notes, tech notes, ticket history entries, and e-mail history related to the ticket are deleted.
This option is not available for Tech accounts. -
Verify that the remaining options are correct. All bold options are required.
Click the tool tips next to each option for more information.
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Under Identity, enter your account password.
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Click Save.
If your password is correct, the account information is saved.
If your password is incorrect, an error message displays. Re-enter your password.
Web Help Desk times out for 30 seconds after five consecutive attempts. After 30 seconds, re-enter your password.