Link child service request tickets to a parent ticket

If you have one tasks that has multiple sub-tasks, you can link the sub-tasks as child tickets to one parent ticket. This helps you track all of the related tasks. (See Ticket types that can be linked for more information.)

1. Create a service request ticket that will be the parent ticket.

2. Open a service request ticket that you want to link to the parent ticket.

3. Within the service request ticket, click the Requests tab.

4. Search for the service request ticket that you want to make the parent ticket.

5. In the Action column, click Link to make the selected ticket the parent of the current ticket.

   

6. Save your changes.
7. Repeat the previous steps for each incident you want to link to the parent.
8. Open the parent ticket.

9. Monitor the status of each child ticket until they are resolved. When completed, close the parent ticket.

   

When you close the Problem ticket, the Child tickets are not closed automatically. You must close each individual ticket.