URL ports (optional)

The URL Ports (optional) setting is defined in the whd.conf file. This file is located at <WebHelpDesk>/bin/conf. These settings are as follows"

URL_DEFAULT_PORT=8081

URL_HTTPS_PORT=443

In some deployments, Web Help Desk needs to use a port other than the Tomcat port in URLs it generates for external links.

For example, a Tomcat web server can be configured to route requests for the default port (80) to go to the default Web Help Desk port (8081) using a proxy pass. In this case, Web Help Desk should generate URLs with port 80, rather than port 8081. Port 8081 could be configured behind a firewall and be unreachable from other systems.

If these parameters are not included, the default ports listed above are used instead.