Enhanced CAB process

WHD 12.8, SolarWinds introduced the Enhanced CAB process to address customer feature requests. Because of improvements in ITIL, customers asked for the ability Reject/Decline change requests in the CAB (Change Advisory Board) module. This feature is also essential from audit perspective.

The original CAB process

Using the original CAB process, you could set a minimum number of approvers. For example, you could require only three approvers. If a change request were then sent to five approvers, the request was considered approved if three of the five approvers clicked Yes to approve the request.

The Enhanced CAB process

For organizations that choose to use the enhanced CAB process:

• To get a CAB request approved, all CAB members must approve it. No minimum approvers are required to approve a CAB request.

• To get a CAB request rejected, a single CAB member must decline it, no matter who declines first or what other CAB members have voted.

Enable the enhanced CAB process

A toggle button was added under the What’s New Widget on the Ticket Dashboard. If the What’s New Widget has not been added on the Ticket Dashboard, you need to add it.

From the Whats New widget on the Ticket Dashboard, make a selection:

• Existing CAB Process: Minimum Approver number can be set.

• New CAB Process: All Approvers page will have Approve/Decline Button and even if one CAB member Rejects, the change request moves to the Decline state.

What's different in the UI

Changes in the UI are explained below.

The approval UI if the Old CAB Process (existing process) is selected

The approval UI if the New CAB Process is selected

My Vote button for Existing CAB Process in email alert

My Vote button for New CAB Process in email alert

You can also see instructions on how to enable the enhanced CAB process after you complete an upgrade and then perform the steps required to enable the enhanced CAB process.

Purchase order column sets

1. Login with a Tech/Admin account.

2. Navigate to the horizontal menu. Go to Asset > Purchase Order.

   

3. Click + in the purchase order toolbar to create a new column set.

   

4. Enter a name to identify the column set.

   

5. Choose which columns to include by dragging column labels into or out of the Selected Columns list.

6. Specify the order of the columns by dragging column labels up or down in the list to arrange them.

7. Click Save.

You can also see instructions in Add new columns to Purchase Order

Improved password policy

The new password policy requires all users to enter passwords that are more secure and harder to guess. All WHD passwords must meet the policy requirements.

This feature determines whether passwords must meet a series of strong-password guidelines.

A password dialog-box/error message displays when a user enters weak password or one that doesn't match the policy requirements.

All users must create passwords that meet the following requirements:

• At least 12 characters
• At least one uppercase character
• At least one lowercase character
• At least one number
• At least one special character

If any password requirement is not met, a message displays on the screen.

The password policy rules apply when you create a new technician or client user account and when users change their password. This rule also applies when you create the first technician or administrator user during the installation procedure and when a user creates a password using the Forgot Password link.

See Comply with password policy.

Updated cryptographic protocol support

This release supports Transport Layer Security (TLS) 1.3 for improved data protection between two endpoints over a network.

TLS 1.3 supports the Advanced Encryption Standard - Galois/Counter Mode (AES-GCM) cryptographic method that was updated in the WHD 12.7.12 release.

Restrict uploads by file type

You can now restrict specific file types from being uploaded into WHD. See Restrict specific file types from being uploaded for more information.