Create approver roles

An approver role provides dynamic approver assignments based on the department or location associated with a ticket.

See the following sections:

Create an approver role for a department

A department approver role approves or rejects tickets for a specific department.

You can only use one department approver in a process. If you require multiple department approvers to approve a request, then configure the process with client approvers.

1. Click Setup > Processes > Approver Roles.
2. Click the Department Approver Roles tab.
3. Click New.

4. In the Approval Role Name field, enter a name that describes the role (for example: IT Department Approver).

5. Click Save.

   The Department Approver Roles tab displays the new role.

Assign clients to department approval roles

1. Click Setup and select Processes > Department Approvers.

2. Click the department. For example, Information Technology.

3. Click Add Role.

4. Select the Approver Role. For example, IT Department Approver.
5. In the Client Lookup section, search for and select the name of the person you want to assign as the department approver.

6. Click Save.

Create approver roles for a location

You can add a position that will be responsible for approvals for one or more locations.

1. Click Setup and select Processes > Approver Roles.
2. Click the Location Approver Roles tab.
3. Click New.

4. In the Approver Role Name field, enter a name that describes the role (for example, Austin Approver).

5. Click Save.

   Your selected name is added as an approver role name.

Assign clients to location approval roles

1. Click Setup > Processes > Location Approvers.
2. In the Location Name column, click a location.

3. Click Add Role.

4. Click the Approver Role drop-down menu and select the appropriate role.
5. In the Approver Name row, enter a client first and last name in the appropriate field and click Search to locate a client.
6. Click the name of the person you want to assign as a location approver.
7. Repeat step 4 through step 6 to add additional approvers.
8. When you are finished assigning approvers, click Save.