Train the techs

This section provides a template you can use to develop training materials for your techs. Use this material as it is, or copy and revise it to reflect your organization's practices and Web Help Desk configuration.

• Get started with Web Help Desk
• Create tickets
• Edit a ticket note
• Track ticket work time
• View and customize the ticket queue
• Search for a ticket
• Print a ticket list
• Update and resolve tickets