Documentation forWeb Help Desk
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Merge duplicate tickets

You can merge two or more tickets and their associated attachments and messages into one ticket using Merge Tickets. For example, if a client submitted three separate tickets for items related to the same problem, you can merge the tickets into one single ticket.

After you merge duplicate tickets, you cannot reverse the procedure.

  1. Log in to Web Help Desk as an administrator.

  2. Click Tickets > Search Tickets, and locate the duplicate tickets.

  3. Select the check boxes next to the duplicate tickets you want to merge.

  4. Scroll down to the bottom left corner of the page and click Merge selected.

  5. In the Merge selected Tickets into Ticket drop-down menu, select the ticket that the other tickets will be merged into.

  6. If you want to merge all attachments into the parent ticket, select Include Attachments.

  7. Click Merge Tickets.

    Web Help Desk combines all selected tickets and their associated notes and attachments to the parent ticket.