Configure the Discovery Engine (WMI)

The Web Help Desk Discovery Engine (WMI) allows you to discoverdiscover Microsoft Windows-based assets based on subnet or IP range. By using scheduled WMI discovery, Web Help Desk can periodically poll endpoints to update hardware and software inventory information, including:

  • Host name
  • Model
  • Serial number
  • Operating system
  • Hard drive
  • Memory
  • Installed software

The Discovery Engine uses a set of administrator credentials to scan at least one IP address range for a new discovery connection. Web Help Desk stores and encrypts all administrator credentials in the database with the connection parameters (such as IP ranges and schedule).

Using this discovery connection, you can create separate Discovery and Auto-Sync job schedules. A Discovery job scans a selected IP address range and discovers endpoints that accept at least one of the saved credentials. The first time you run the discovery job, it forces an auto-sync (collection) that collects configuration data from endpoints retrieved by the discovery job.

  1. On the toolbar, click Setup > Assets > Discovery Connections.
  2. Click New.

  3. Enter a name for the connection.

  4. Select WHD Discovery Engine (WMI).

  5. Enter the IP Ranges for the discovery engine to scan.

  6. Enter the credentials.

  7. Complete the remaining fields as required.
  8. Click the Attribute Mapping tab and map the asset fields. All bold selections are required.

    The asset attributes are different for each discovery tool, mapping directly to the values in the discovery tool’s database.

  9. Click Save.
  10. Run the discovery job manually, or wait until the scheduled discovery job completes.
  11. To view the imported assets, click Assets > Search on the toolbar.