Disable IIS

Web Help Desk does not integrate with IIS. Web Help Desk runs on port 8081 by default. To run Web Help Desk on port 80, disable IIS on your Windows Server system.

Additionally, if your system is connected to multiple IP addresses and one IP address uses IIS, bind IIS and Web Help Desk to separate the IP addresses.

Disable IIS on Windows Server systems

You can disable IIS on Windows Server 2008 systems.

Disable IIS on Windows Server 2008 systems

To run Web Help Desk on port 80 and disable IIS on Windows Server 2008:

1. Stop Web Help Desk.
2. Go to Startup > Administrative Services > Server Manager.
3. Click Roles.
4. Select IIS, and then click WHD.
5. Click Confirm.

6. Open the following file:

   \Program Files\WebHelpDesk\conf\whd.conf

7. Set the DEFAULT_PORT setting to the following:

   DEFAULT_PORT= 80

8. Save the following file:

   \Program Files\WebHelpDesk\conf\whd.conf

9. Start Web Help Desk.

Bind IIS to a Windows interface

To specify or Web Help Desk, edit the \Program Files\WebHelpDesk\conf\whd.conf file and set the IP_ADDRESS option to the desired IP address.

Bind IIS to an interface on Windows Server 2008

1. Log on with the local Administrator account.
2. Open a command prompt window.

3. Execute the following command: 

   netsh http add iplisten ipaddress= xxx.xxx.xxx.xxx

4. To check your settings, enter:

   netsh show iplisten

5. Restart IIS.