Documentation forSolarWinds Observability SaaS

Set up a maintenance window

A maintenance window allows you to suppress alert notifications within a specified time period. Setting it up is recommended to avoid receiving unnecessary notifications and false-positives, for example when performing maintenance or when a known issue is occurring. Note that using maintenance windows is different than Mute alerts for a period of time, which only applies to specific alerts you choose. A maintenance window has a broader scope, as it suppresses all alert notifications for given entities.

Create a maintenance window

  1. In the left pane, click Settings > Feature Settings > Maintenance Windows.

    The Maintenance Windows page lists all existing maintenance windows.

  2. Click the Create button located in the upper-right corner of the page.

  3. In the pop up, set up a name and description of the maintenance window and click Next.

  4. Under entity type, click the drop-down menu and select an entity type.

  5. Under Scope by, click the drop-down menu and select the scope.

    This drop-down menu contains similar options as the alert definition scope settings. See Create an alert definition.

  6. Select the entities according to the scope selected in step 5.

  7. Specify the duration of the maintenance window.

  8. If necessary, specify the frequency of the maintenance window repetition from the Frequency drop-down menu (e.g. Repeat every day, week, month, year, etc.).

  9. Click Next.

  10. Click Create.

When active, the maintenance window temporarily disables alert notifications and displays a banner indicating this on the Active Alerts page. Alerts can still be triggered and can be seen on the Active Alerts page.

Locate an existing maintenance window

The search and filtering drop-down menus located at top of the Maintenance Windows screen facilitate finding a specific maintenance window that has been created in the past. Every parameter set up within the creation wizard is accessible here. You can search by name by writing in the search box, or filter by entity type, status (active, scheduled, or completed), or frequency (that is, only show maintenance windows that occur daily, weekly, monthly, annually, or one time).