Recreate custom AppOptics alert definitions in SolarWinds Observability SaaS
If you created custom alerts in AppOptics, use the following guidelines to re-create them when you migrate to SolarWinds Observability SaaS. For detailed information about creating alerts in SolarWinds Observability SaaS, see Create an alert definition.
Differences in alert definitions
The most important differences between alerts in AppOptics and SolarWinds Observability SaaS are described below:
-
In SolarWinds Observability SaaS hosts and services belong to a special category of objects called entities. Therefore, when you recreate AppOptics Hosts and APM alerts in SolarWinds Observability SaaS:
- As the Alert Type, select Metric condition.
- Under Alert on, select Entity.
-
When you recreate AppOptics Custom alerts in SolarWinds Observability SaaS:
- As the Alert Type, select Metric condition.
- Under Alert on, select Metric group.
-
Also, when you recreate AppOptics Custom alerts with “All hosts” setting in SolarWinds Observability SaaS:
- As the Alert Type, select Metric condition.
- Under Alert on, select Metric group.
-
In SolarWinds Observability SaaS, a single alert definition can produce multiple active alerts. So when you recreate AppOptics alerts that have the “Any host” option selected, SolarWinds Observability SaaS will produce a separate active alert for each host that triggers the alert.
-
Metric-based conditions in SolarWinds Observability SaaS work differently than metric-based conditions in AppOptics:
-
AppOptics aggregates data into one-minute buckets and compares metric values for those one-minute buckets to the defined thresholds. If the value for any one-minute bucket during the specified duration crosses the threshold, the alert is triggered.
In the following example, AppOptics determines the average value for each of five one-minutes buckets. If any of those values exceeds 20, the alert is triggered.
-
SolarWinds Observability SaaS aggregates data into a single bucket that is the length of the duration parameter. If the calculated value crosses the threshold, the alert is triggered.
In the following example, SolarWinds Observability SaaS determines the average value for the entire five-minute interval. If that value exceeds 20, the alert is triggered.
-
Differences in notification services
SolarWinds Observability SaaS offers a slightly different set of notifications services than AppOptics offers, as shown in the following table.
The format and content of the notifications sent by SolarWinds Observability SaaS is different than AppOptics.
| Notification service | Available with SolarWinds Observability SaaS? | Available with AppOptics? |
|---|---|---|
| Amazon SNS |
|
|
| BigPanda |
|
|
|
|
|
|
| Flowdock |
|
|
| Microsoft Teams |
|
|
| OpsGenie |
|
|
| PagerDuty |
|
|
| Pushover |
|
|
| ServiceNow |
|
|
| Slack |
|
|
| SolarWinds Service Desk |
|
|
| VictorOps |
|
|
| Webhooks |
|
|
| Zapier |
|
|