Add or remove an alert acknowledgment

After an alert is triggered, acknowledging the alert indicates that you have taken responsibility for addressing the issue that triggered the alert. When an alert is acknowledged, SolarWinds Observability stops sending notifications for that alert. Acknowledging an alert also provides an audit trail and prevents multiple people from working on the same issue.

Acknowledge an alert

You can acknowledge an alert from the Active Alerts page or the alert details view. The option to acknowledge an alert is available only for alerts that have not been acknowledged.

From the Active Alerts page or the Alerts tab on the entity details view

1. Do one of the following:

   • Open the Active Alerts page.

   • Open the entity details view for an entity. Then click the Alerts tab.

2. Locate the alert you want to acknowledge.

3. Hover over the table row, and click the vertical ellipsis () in the far-right column. Then click Acknowledge.

4. In the confirmation dialog, click Acknowledge.

   The Acknowledged By column displays your user name.

From the alert details view

1. View the alert details.

2. In the upper-right corner, click Acknowledge.

3. In the confirmation dialog, click Acknowledge.

   Your name is displayed on the Overview tab under Acknowledged By.

Remove an acknowledgment

If you acknowledged an alert in error, or if the situation changes, you can remove the acknowledgment. When you remove an acknowledgment, SolarWinds Observability begins sending notifications again.

You can remove an acknowledgment from the Active Alerts page or the alert details view. The option to remove an acknowledgment is available only for alerts that have been acknowledged. Users can remove their own acknowledgments. Administrative privileges are required to remove another user's acknowledgment.

From the Active Alerts page or the Alerts tab on the entity details view

1. Do one of the following:

   • Open the Active Alerts page.

   • Open the entity details view for an entity. Then click the Alerts tab.

2. Locate the alert.

3. Hover over the table row, and click the vertical ellipsis () in the far-right column. Then click Remove Acknowledgement.

4. In the confirmation dialog, click Remove Acknowledgement.

   The Acknowledged By column is blank.

From the alert details view

1. View the alert details.

2. In the upper-right corner, click Remove Acknowledgement.

3. In the confirmation dialog, click Remove Acknowledgement.

   Your name is removed from the Overview tab.