Documentation forSolarWinds Observability SaaS

Add or remove an alert acknowledgment

After an alert is triggered, acknowledging the alert indicates that you have taken responsibility for addressing the issue that triggered the alert. Acknowledging an alert also provides an audit trail and prevents multiple people from working on the same issue.

Acknowledge an alert

You can acknowledge an alert from the Active Alerts page or the alert details view. The option to acknowledge an alert is available only for alerts that have not been acknowledged.

From the Active Alerts page or the Alerts tab on the entity details view

  1. Do one of the following:

  2. Locate the alert you want to acknowledge.

  3. Hover over the table row, and click the vertical ellipsis () in the far-right column. Then click Acknowledge.

  4. In the confirmation dialog, click Acknowledge.

    The Acknowledged By column displays your user name.

From the alert details view

  1. View the alert details.

  2. In the upper-right corner, click Acknowledge.

  3. In the confirmation dialog, click Acknowledge.

    Your name is displayed on the Overview tab under Acknowledged By.

Remove an acknowledgment

If you acknowledged an alert in error, or if the situation changes, you can remove the acknowledgment.

You can remove an acknowledgment from the Active Alerts page or the alert details view. The option to remove an acknowledgment is available only for alerts that have been acknowledged. Users can remove their own acknowledgments. Administrative privileges are required to remove another user's acknowledgment.

From the Active Alerts page or the Alerts tab on the entity details view

  1. Do one of the following:

  2. Locate the alert.

  3. Hover over the table row, and click the vertical ellipsis () in the far-right column. Then click Remove Acknowledgment.

  4. In the confirmation dialog, click Remove Acknowledgment.

    The Acknowledged By column is blank.

From the alert details view

  1. View the alert details.

  2. In the upper-right corner, click Remove Acknowledgment.

  3. In the confirmation dialog, click Remove Acknowledgment.

    Your name is removed from the Overview tab.