Manage Users

There are two ways to manage users' access to your organization and its data.

• For users that do not have SAML enabled, you can manually add and manage users in settings.

• If you have SAML enabled, you can map users to organization roles based on their membership in your IdP groups. See Configure Single Sign-On (SSO) via SAML for more information about using SAML Role Mapping to manage users.

Add users and manage their access to your organization and its data in settings. Under organization settings, click Users.

Add a user to your organization

To add a user to your organization, click Invite User and do the following: 

1. Enter the user's email address in the field provided.

2. Select the appropriate Organization Role from the drop-down menu.

   Organization Roles define the access users have to the organization’s settings and SolarWinds Observability SaaS resources. For more information, see User roles and access levels.

3. Click Invite. An email is sent to the address provided, inviting the user to join the organization. The user is also listed under the Pending Invites section of the user list. When the user has clicked the link in the email, they are moved to Active Users.

To resend or cancel the invitation to the user, click the vertical ellipsis at the end of the user's row and select either Resend or Revoke.

View a user's details

To view a user's details, navigate to SolarWinds Observability SaaS and click Settings > Users. Click the Active Users tab. Viewing user details provides important information about your organization's users such as email address, organization role, and last login date.

Last login is the last time the user entered login credentials. This is not the last time the user accessed SolarWinds Observability SaaS for the current organization. Last login is influenced by the expiration date determined by your organization. The default expiration period is 14 days. For more information, see Set Session Expiration.

Edit a user's access to the organization

A user's access to the organization defines the access users have to the organization’s settings and SolarWinds Observability SaaS resources.

To edit a user's access to the organization, click the vertical ellipsis at the end of the user's row and select Edit.

In the Edit User window, do any of the following:

• Change the level of access the user has to the organization’s settings and resources across the organization. Select a new Organization Role from the drop-down menu. For more information, see User roles and access levels.

  Organizations require at least one Organization Owner. If there is only one Organization owner left, you cannot modify their Organization Role.

Remove a user from your organization

To remove a user from the organization, do one of the following:

• If your organization does not use SAML to manage user access to SolarWinds Observability SaaS, click the vertical ellipsis at the end of the user's row and select Remove from Organization. Review the confirmation message carefully to ensure that the data that belongs to the user is handled correctly and click Remove. The user receives an email informing them that they no longer can access the organization.

• If your organization uses SAML to manage user access to SolarWinds Observability SaaS, remove the user from your IdP. If the user was defined as a service account, remove the user account from the list of service accounts as well. See Set up service accounts.

  Removing a user from the IdP and, if necessary, from the list of service accounts revokes access to SolarWinds Observability SaaS. The user is still listed as a member of the organization in the Users page of the Organization Settings but has no access enabled. To remove the user from the organization completely, contact support.