Digital Experience area overview

The Digital Experience area overview displays metric data from all website and URI entities monitored with SolarWinds Observability SaaS and information about the synthetic probe servers used to collect that data. To open the Digital Experience area overview, click Digital Experience in the left pane.

Metric data collected from all monitored website and URI entities with SolarWinds Observability SaaS is available in the Overview tab. To collect this synthetic monitoring metric data, SolarWinds Observability SaaS uses probes to periodically connect to the website and perform tests. Probes from the selected locations connect to your website at the specified interval and test the performance and availability of the website. View information about these probes in the Probes tab.

Overview of monitored websites and URIs

Click Digital Experience in the left pane to view metric data collected from all monitored websites and URI entities.

The widgets in the area overview display the following information about all monitored websites and URI entities:

Overall Health

A health score provides real-time insight into the overall health and performance of your monitored entities. The health score is calculated based on anomalies detected for the entity, alerts triggered for the entity's metrics, and the status of the entity. The health score is displayed as a single numerical value that ranges from a Good (70-100) to Moderate (40-69) to Bad (0-39) distinction. To view individual monitored websites and their details in the Entity Explorer, click the widget title or click the vertical ellipsis in the upper-right corner of the widget and select View all websites.

Overall Availability

The success rate of all availability tests executed on the websites.

Active Alerts

An overview of the active alerts triggered by websites, categorized by severity. Active alerts are alerts that have been triggered but not cleared. This includes acknowledged alerts. For more information about the entity's active alerts, click the widget title or click the vertical ellipsis () in the upper-right corner of the widget and click View All Active Alerts.

Websites and URIs

A color-coded list view of all monitored websites and URIs. Each entity is listed, and the color of the health score indicates whether the entity's health score is good, moderate, or bad. You can sort the view by name or health and ascending or descending order. Click an entity to access the entity details view.

To view individual monitored websites and their details in the Entity Explorer, click the widget title or click the vertical ellipsis in the upper-right corner of the widget and select View all websites.

Add tags to your website or URI entities

Categorize your website and URI entities into relevant groups by adding tags. For example, if you have several documentation websites that you are tracking, you could add a tag of 'documentation' to these sites to group them together. With the tag added to related entities, you could search for 'documentation' in the Digital Experience overview to view all of the relevant entities at one time.

1. In the Digital Experience overview, click the website or URI entity where you want to add a tag.

2. To add a tag to an entity with no tags, click Add tags.

3. Enter a tag Key and tag Value. Click Add tag. Repeat this step for any tag you want to add.

4. Click Save.

Modify tags for your website or URI entities

1. In the Digital Experience overview, click the website or URI entity where you want to modify a tag.

2. Click Modify tags.

3. Modify any existing tag Keys or tag Values. Click the X of an existing tag to delete it.

4. Click Add tag to add a new tag, and enter a Key and Value. Repeat this step for any tag you want to add.

5. Click Save.

Pause synthetic monitoring for website or URI entities

Pause synthetic monitoring for your website or URI entities on the Digital Experience overview. There are times when pausing a synthetic monitoring check may be useful, such as during planned maintenance for your site. For example, if you plan on performing extended maintenance on your website and you don't want to be notified of the downtime, or you don't want the downtime reflected in your website statistics, you can pause synthetic monitoring for your entity.

To pause Synthetic monitoring on a website or URI entity, click the ellipsis for the desired entity and then click Pause Monitoring. When you pause a synthetic monitoring check, monitoring will be stopped for the website or URI, and the Synthetic Monitoring column will note the entity as Paused. You will not be notified about the status of a paused synthetic monitoring check while it is paused.

To resume Synthetic monitoring, click the ellipsis for a paused entity and then click Resume Monitoring.

Synthetic transactions and test results

Click Digital Experience > Synthetic transactions to view any Synthetic transactions you've created in SolarWinds Observability SaaS, as well as detailed information about their performance across the selected time period. Synthetic transactions in SolarWinds Observability SaaS test specific aspects of your monitored websites, giving you insight into whether your websites are functioning as expected. See Synthetic transactions for more information.

The widgets in the Synthetic transactions tab display the following information about all Synthetic transactions:

Synthetic transactions Success Rate

The total number of Synthetic transactions that resulted in a success and error across the selected time period.

Historical Overview

• Synthetic transaction total durations in milliseconds or seconds, overall or by location, across the selected time period.

• Synthetic transaction success rates as a percentage, overall or by location, across the selected time period.

Active Alerts

An overview of the active alerts triggered by synthetic transactions, categorized by severity. Active alerts are alerts that have been triggered but not cleared. This includes acknowledged alerts. For more information about the entity's active alerts, click the widget title or click the vertical ellipsis () in the upper-right corner of the widget and click View All Active Alerts.

The Synthetic transaction detail grid is displayed below the widgets mentioned above. Quickly view all Synthetic transactions and related statistics monitored with SolarWinds Observability SaaS across the selected time period. View test results and success rates for each Synthetic transaction, as well as testing details such as probe testing location, screen resolution, test interval, and test description. Click a Synthetic transaction to open the Entity Explorer focused on your selection. Click the vertical ellipsis () to edit or remove the Synthetic transaction.

Add tags to group your Synthetic transactions

Group and categorize your Synthetic transactions by adding applicable tags. For example, if you have several Synthetic transactions that test the e-commerce functionality of your website or URI, you could add a 'checkout' tag to these transactions to group them together. With the tag added to related transactions, you could search for 'Checkout' in the Digital Experience overview to view all of the relevant Synthetic transactions at one time.

1. In the Synthetic transaction overview, click the Synthetic transaction where you want to add or edit a tag.

2. Click Add tags.

3. Enter a tag Key and tag Value. Click Add tag. Repeat this step for any tag you want to add.

4. Click Save.

Modify tags for your Synthetic transactions

1. In the Synthetic transactions overview, click the Synthetic transaction where you want to modify a tag.

2. Click Modify tags.

3. Modify any existing tag Keys or tag Values. Click the X of an existing tag to delete it.

4. Click Add tag to add a new tag, and enter a Key and Value. Repeat this step for any tag you want to add.

5. Click Save.

Probe servers and associated IP addresses

Click Digital Experience > Probes to view a detailed list of all synthetic probe servers, their location, platform, and IP addresses. Synthetic probes are servers that collect website data from entities within a region, country, or city based on your website data settings. The data received from the probes is processed and contextualized into charts, graphs, and lists, that report the state of a website for each configured entity. This information includes website health, host health, and average response time. The probes are always active and listen for responses from entities within their geographical area. After they collect the website data, they process requests from active listeners.

One of the most common reasons for SolarWinds Observability SaaS reporting an outage is not that a site or server is down, but that our servers are being blocked by a firewall or access control list. Your server or site must open access to SolarWinds Observability SaaS URLs and IP addresses so SolarWinds Observability SaaS functions can complete.

Probe servers are easily identifiable by their location with information detailing their region, country, and city. To copy a probe's IP addresses, hover over the IPv4 column and click Copy. To export a list of all IPv4 addresses, click the vertical ellipsis and the desired export option.