Documentation forSolarWinds Service Desk

Documentation self-help

SWSD contains a link that takes customers directly to SolarWinds Service Desk Documentation in the Customer Success Center.

Use cases

As an agent user, I would like to get easy access to documentation that explains how to use the product

As an ITSM admin, I would like to get easy access to documentation that covers topics such as installation and configuration.

As an ITSM prospect. I would like easy access to documentation that introduces me to key functionality.

Benefits

Provides a new link under the user/avatar menu, that takes customers to the SolarWinds Service Desk Success Center in a new browser tab.

Provides a similar link through the main navigation menu (under Help).

Access link to SWSD documentation

Click the User icon in the upper right, and then select Documentation.

A new tab opens in your default browser and takes you to the SolarWinds Service Desk Documentation page. From there you can search for topics, access guides, see Release Notes, and open the Administrator guide with a navigation panel on the left that helps you locate other topics.