Documentation forSolarWinds Platform Self-Hosted

Set how many retries are necessary before packet loss is reported in the SolarWinds Platform

This topic applies to all SolarWinds Platform (self-hosted) products.

Configure the Response Time Retry Count for your polling engine to manage the amount of network-wide packet loss reported by SolarWinds Platform products. This setting specifies the number of times Orion retries ICMP pings on a monitored device before packet loss is reported.

This configuration change requires an insertion into your SolarWinds Platform database. SolarWinds recommends installing and using the SQL Server Management Studio to perform this insertion.

To configure the Response Time Retry Count for your polling engine:

  1. Create a full backup of the SolarWinds Platform database.
  2. Start the SolarWinds Platform Service Manager. For example, click the Start button > SolarWinds Platform > SolarWinds Platform Service Manager.
  3. Click Shutdown Everything.
  4. On your SolarWinds Platform database server, execute the following query on the SolarWinds Platform database.

    Replace the bold values with your own custom values for Maximum, CurrentValue, and DefaultValue in this order.

    INSERT INTO [Settings] (SettingID, Name, Description, Units, Minimum, Maximum, CurrentValue, DefaultValue, Hint) VALUES ('SWNetPerfMon-Settings-Response Time Retry Count', 'Response Time Retry Count', 'Number of times Orion retries ICMP pings on a monitored device before reporting packet loss', '', 1, 1, 1, 1, NULL)

  5. Start the SolarWinds Platform Service Manager. For example, click the Start button > SolarWinds Platform > SolarWinds Platform Service Manager.
  6. Click Start Everything.