Documentation forSolarWinds Platformand Orion Platform

Change passwords for Orion users in the SolarWinds Platform

This topic applies to all SolarWinds Platform products.

When you log in to the SolarWinds Platform Web Console for the first time after you have deployed your SolarWinds Platform products, you are prompted to create a password for the Admin account. This password cannot be blank and must be 8-256 characters long.

Recommendations for strong passwords

  • Use eight or more characters.
  • Combine lowercase, uppercase, numeric, and special characters.
  • Don't use dictionary words or substitute numbers for letters.

The following steps change passwords for Orion individual accounts. If you are using Windows accounts (Active Directory or local domain accounts) or SAML accounts to log in to the SolarWinds Platform Web Console, you need to contact your system administrator or identity provider to change your user password.

Change the password for your user account

  1. Log in to the SolarWinds Platform Web Console.

    When your password is getting close to the expiration date, click Reset Password on the pop-up and specify a new password. If your password already expired, contact your administrator to change it.

  2. Click your user name in the top right and select Profile.

  3. On your profile page, click Reset Password.

  4. On the Change [username] password page, type the old password and define a new one.

    In Orion Platform 2020.2.5 and earlier, you can access the reset password page by changing the URL in the address bar of your browser to [hostname or IP address]/Orion/Admin/ResetPassword.aspx

  5. Click Change Password.

    The password is changed.

Change a password for a user account (Administrators)

  1. Log in to the SolarWinds Platform Web Console using an account with Administrator rights, and click Settings > All Settings.

  2. Click Manage Accounts in the User Accounts grouping.

  3. Select a user, and click Change Password.

    If the Change Password button is not active, make sure that the selected account is not a Windows or a SAML account.

    If you cannot see an account in the Individual Accounts tab, check the Groups tab. The user might be a member of a group.

  4. Enter and confirm the new password, and click Change Password.

If these steps do not work for you, please contact SolarWinds support.