Agent communication modes
This topic applies only to the following SolarWinds Platform products:
Hybrid Cloud Observability Essentials — Hybrid Cloud Observability Advanced
DPAIM — LA — NAM — NPM — SAM — SCM — SRM — VMAN*
Communication modes determine how the agent and the SolarWinds Platform server communicate. This is frequently influenced by where the device you want to monitor is on your network.
This communication method is also known as a passive agent.
Any communication between your SolarWinds Platform server or additional polling engines and the agent is initiated by the SolarWinds Platform server itself. To allow communication from the SolarWinds Platform server, the firewall service running on the monitored device or the network firewall must allow incoming connections through port 17790. If the agent is configured to use another port, update the firewall rules to allow incoming connections from the other port.
This communication method is also known as an active agent. In active mode, there are no listening ports on the agent.
Any communication between your SolarWinds Platform server or additional polling engines and the agent service is initiated by the agent service itself. Update your firewall rules to allow outgoing connections through port 17778 to enable communication between the agent and the SolarWinds Platform server.
You cannot use agent-initiated communication through a proxy using NTLM authentication if the agent is running on a Linux/Unix-based device.
This communication method is most useful when the agent is installed on a network separated from your SolarWinds Platform server by one or more NAT devices, and you have no easy way to connect the two.