Documentation forSolarWinds Platform

Remove alerts from the Active Alerts list in the SolarWinds Platform

This SolarWinds Platform topic applies only to the following products:

Hybrid Cloud Observability EssentialsHybrid Cloud Observability Advanced


When an alert has triggered and becomes active, you can then acknowledge it. After an alert is acknowledged, alert actions in higher escalation levels are halted and the time it was acknowledged and the account that acknowledged it is recorded. You can also add notes that other users can read.

Depending on your organization, acknowledging an alert can have different purposes outside of halting further notifications. The most common purposes are to provide an audit trail or to prevent multiple people from working on the same issue.

You must enable the Allow Account to Clear Events privilege to acknowledge alerts. For more information about access privileges for SolarWinds Platform Web Console users, see Define what users can access and do in the SolarWinds Platform.

  1. Click Alerts & Activity > Alerts in the menu bar.

  2. Click Acknowledge next to the alerts you want to acknowledge.

    You can hide acknowledged alerts by clicking More, and then selecting Hide Acknowledged Alerts.

    You can configure emails so that you can acknowledge an alert directly from an email notification. Search THWACK for details.

What happens when...

  • When the trigger condition is no longer true, the alert disappears from active alerts with the next poll.
  • When the trigger condition occurs again after you acknowledge an alert, the alert is triggered again.