Documentation forSolarWinds Platformand Orion Platform

Integrate a SolarWinds Platform product with ServiceNow

This SolarWinds Platform topic applies only to the following products:

Hybrid Cloud Observability EssentialsHybrid Cloud Observability Advanced

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Integrate your SolarWinds Platform product with ServiceNow® to automatically open new ServiceNow tickets based on critical events defined in your SolarWinds Platform product.

The integration with ServiceNow allows for two-way communication between your SolarWinds Platform product and ServiceNow. By integrating the two systems, you can:

  • Automatically create incidents in ServiceNow and assign them to the correct tech or group
  • Synchronize the acknowledgment of alerts and tickets in SolarWinds Platform and ServiceNow
  • Update, close, and reopen tickets
  • Suppress ticket storms

You can integrate one SolarWinds Platform product with multiple ServiceNow instances.

The integration requires NPM 12.0, SAM 6.3, or any other SolarWinds Platform product running Orion Platform 2016.1 or later.

Before you begin

Before you can configure the integration details in your SolarWinds Platform product, check the prerequisites and configure your ServiceNow instance.