Upgrade the connectors

Upgrade the connectors using the SEM Console

1. Log in to SEM as an administrator.
2. In the SEM Console toolbar, click Settings.

3. In the left column, click Updates.
4. Under Connector Updates, click Update now.

   A confirmation message displays on the screen, indicating the update status.

   To enable automatic updates, move the Allow automatic updates toggle to the right.

Upgrade the connectors using the CMC interface

1. Download the latest connectors from the SolarWinds Customer Portal.

   1. Log in to the SolarWinds Customer Portal using your SolarWinds ID (SWI).

   2. Click Downloads > Download Product.

   3. Click the Products drop-down menu and select Security Event Manager (SEM), formerly Log & Event Manager (LEM).

   4. Click the Licenses drop-down menu and select your license tier.

   5. Scroll down to Upgrade Downloads.

   6. Locate Latest Connector Update Package and click Download.

   7. If prompted, click Finish Download.

      The package ZIP file is downloaded to your system.

      For example:

      SolarWinds-SEM-<version>-Upgrade.zip

      where <version> is the SEM release version.

      For example:

      SolarWinds-SEM-2024.4-Upgrade.zip

2. Prepare the update package.

   1. Unzip the package file.

      The directory structure uses approximately 390 MB of disk space.

   2. Open the package folder.

   3. Copy the folder to the root of a network share.

      For example:

      \\<server-IP>\<share-name>

      The connector locates the SEM directory under the root of the share.

3. Connect to the SEM virtual appliance using a virtual console or SSH client.

4. Access the cmc> prompt.

   If you are using a virtual console, scroll down to Advanced Configuration, and then press Enter.

   If you are using an SSH Client, log in using your CMC credentials.

5. Update the connectors.

   

   Press Enter after entering each command.

1. At the cmc> prompt, enter manager.
2. At the cmc::manager prompt, enter sensortoolupgrade.
3. Press Enter to begin the upgrade process.

4. Enter your Windows destination share.

   For example: \\server\share: \\share\folder\

5. When prompted (see below), enter your user name and password.

   • Please enter the username, including any domain information (e.g. DOMAIN\user):

   • Please enter the password:

6. Verify that the configured connectors restart after the update by monitoring the SEM console and searching for InternalToolOnline events in the default SolarWinds events filter.
7. When the update is completed, enter exit twice to exit the CMC interface.