Contact Management

Introduction

The Contacts node is used to create and maintain Users and Groups within your SQL Sentry environment.Users and Groups are created for a couple of different reasons. They can be created for notification purposes within the SQL Sentry Alerting and Responses System. Once you configure a Send Email or Send Page action, any user or group that's been created becomes available for you to choose as a target.

The other reason for defining Users and Groups is the ability to assign rights to them. These rights are used to restrict the access of Users and Groups within the SQL Sentry client. For more information, see the SQL Sentry Client Security topic.

Viewing Notifications by User or Group

From the Contacts node, it's possible to view all notifications assigned to a user or group. View all notifications assigned to a user or group on the Contacts node by completing the following steps:

1. Expand the Contacts node in the Navigator pane, and then expand the Users or Groups node.

2. Select the desired user or group, and then open the Conditions pane to display any associated notifications. 

3. Use the list of notifications to disable or change any of the configured actions.

Users

Expand the Users node in the Navigator pane to list any configured users.

Adding or Editing a User

Add a User by completing the following steps:

1. Right-click the Users node, and then select New to open the Add a User tab.
 

2. Enter the applicable information for your User, and then select (Save toolbar button) to save the new user.

Edit an existing user by completing the following steps:

1. Double click or right click an existing User to open the Edit User tab.

2. Edit the applicable information for your user, and then select (Save toolbar button) to save your changes.

Deleting or Disabling a User

To delete a user, right-click the user, and then select Delete User from the context menu. Select Ok to confirm the deletion.

To disable a user, right-click the user, and then select Disable User from the context menu. Disabled users are grayed-out in the Navigator pane and have Disabled next to their name.

Enabling a User

To enable a user that has been disabled, right-click the user, and then select Enable User.

User Fields

When you create a new user or edit an existing user, the following fields are available.

Field	Description
First Name	The first name of the user. Required.
Last Name	The last name of the user.
Email Address	The email address of the user. Required.
Pager Address	The pager address of the user.
Email Window	The Email Window for the selected user. When you assign an Email Window to a user or group, be sure to take note of the Email Window Behavior option. Additional Information: For more information about Schedules, see the Schedules and Windows topic.
Email Window Behavior	Option Description Perform actions that occur within the window Only email actions that occur during the Window's active time frame are carried out. Email actions that are triggered outside of the active time frame are suppressed. Don't Perform actions that occur within the window Email actions that occur during the active time frame are filtered or suppressed. Only email actions that occur outside of the Window's active time frame are carried out.
Pager Window	The Pager Window for the selected user. When you assign a Pager Window to a user or group, be sure to take note of the Pager Window Behavior option. Additional Information: For more information about Schedules, see the Schedules and Windows topic.
Pager Window Behavior	Option Description Perform actions that occur within the window Only pager actions that occur during the Window's active time frame are carried out. Email actions that are triggered outside of the active time frame are suppressed. Don't Perform actions that occur within the window Pager actions that occur during the active time frame are filtered or suppressed. Only pager actions that occur outside of the Window's active time frame are carried out.
Login	The Windows or SQL Authentication account for the user. You can associate a SQL Sentry user with a Windows or SQL Authentication account and restrict access to specific Sites, Target Groups, or instances, effectively limiting what the logged-in user can see within the client. Additional Information: For more information, see the SQL Sentry Client Security topic.
Description	Descriptive text or notes for the user.
Groups	The Available area lists any group within your SQL Sentry enterprise. The Selected area lists those groups that the user belongs to.

Groups

Expand the Groups node in the Navigator pane to list any configured groups.

Adding or Editing a Group

Add a Group by completing the following steps:

1. Right-click the Groups node, and then select New to open the Add a Group tab.
 

2. Enter the applicable information for your Group, and then select (Save toolbar button) to save the new Group.

Edit an existing Group by completing the following steps:

1. Double click or right click an existing Group to open the Edit Group tab.

2. Edit the applicable information for your Group, and then select  (Save toolbar button) to save your changes.

Assigning User(s) to a Group

To assign users to the group, choose from the available users on the bottom-left side of the Properties view, and then select Add. Select Save in the top toolbar to save the group.

Deleting or Disabling a Group

To delete or disable a group, right-click the desired group, and then select Disable Group. Disabled groups are grayed-out in the Navigator pane and have Disabled next to their name.

Enabling a Group

To enable a group that has been disabled, use the right-click context menu of the group, and select Enable Group.

Group Fields

When you create a new group or edit an existing group, the following fields are available:

Field	Description
Group Name	The name assigned to a group. Required.
Alert Window	When you assign an Alert Window to a group be sure to take note of the Alert Window Behavior option. Additional Information: For more information about Schedules, see the Schedules and Windows topic.
Alert Window Behavior	Option Description Perform actions that occur within the window Only email and pager actions that occur during the Window's active time frame are carried out. Actions that are triggered outside of the active time frame are suppressed. Don't Perform action that occur within the window Actions that occur during the active time frame are filtered or suppressed. Only email and pager actions that occur outside of the Window's active time frame are carried out.
Login	The Windows active directory account for the group. You can associate a SQL Sentry group with a Windows active directory account and restrict access to specific sites, target groups, or instances, effectively limiting what the logged-in user can see within the client. For more information, see the SQL Sentry Client Security topic.
Description	Descriptive text or notes for the user.
Users	The Available area lists users within your SQL Sentry enterprise. The Selected area lists any users that belong to the group.