Documentation forSolarWinds Platform

Deploy the agent manually to a Windows computer

This topic applies only to the following SolarWinds Platform products:

Hybrid Cloud Observability Essentials — Hybrid Cloud Observability Advanced

LA — NAM — NPM — SAM — SCM — SRM — VMAN*

Selecting this deployment method may be helpful to troubleshoot connectivity issues with the SolarWinds Platform server. This method is also helpful when the SolarWinds Platform server cannot communicate directly with the computer where the agent will be installed.

  1. Click Settings > All Settings in the menu bar.

  2. Under Product Specific Settings, click Agent & Remote Collector. Then, on the Agent Management view, click Download Agent Software.

    In Orion Platform 2020.2 and earlier, click Agent Settings to get to the Agent Management view with the Download Agent Software link.

  3. Click Windows, and click Next.
  4. Click Install Manually, and click Next.
  5. Click Download .MSI.
  6. Copy the MSI file to the client machine, and run it.

  7. On the Welcome page, click Next.

  8. On the License Agreement page, review the EULA. If you agree, select the checkbox, and then click Next.

  9. (Optional) If you do not want to install SolarWinds Platform Agent in the default location, browse to the desired location and select it.

  10. Click Install to start the installation.

  11. When the installation is complete, configure the agent:

    • Agent Initiated communication

      1. Select Agent Initiated Communication.

      2. Enter the SolarWinds Platform server IP address or hostname.

      3. Enter the port.

      4. Enter the SolarWinds Platform administrator account credentials.

      5. Optional: To configure a proxy for accessing the SolarWinds Platform server, click Proxy settings, select Manual proxy configuration, and fill in the proxy details.

    • Orion Server Initiated Communication

      1. Select SolarWinds Platform server Initiated Communication.

      2. Review the Passive Agent Port and adjust it if necessary.

      3. Enter the Agent Shared Secret.

      4. Optional: To configure a proxy for accessing the SolarWinds Platform server, click Proxy settings, select Manual proxy configuration, and fill in the proxy details.

  12. When you confirm the agent configuration, check the certificate and confirm it if you trust it.

When the installation is successful and communication between the agent and the SolarWinds Platform server is successful, the agent is listed on the Manage Agents page.