Work with preconfigured alerts

  See this video: Managing Existing Alerts. /archive/sw-videos.htm?uuid=jt3wvm37dg&title=Managing Existing Alerts

When an alert is triggered, any associated actions are executed, and the alert appears on the All Active Alerts page.

1. To view the alert details, click the alert.

   

   The Active Alert Details page appears.

   

2. To view the details of the network object that triggered the alert, click an object.

   

   The details page of the selected object appears.

   

3. To acknowledge an alert:

   1. Click Acknowledge.

      

   2. Enter a note and click Acknowledge.

      Acknowledging the alert stops the escalation process. Acknowledgment also provides an audit trail and prevents multiple people from working on the same issue.

List preconfigured, enabled alerts

NPM ships with preconfigured, enabled alerts, and a number of alerts that you can enable and make operational. To see the list of preconfigured, enabled alerts:

1. Click Alerts & Activity > Alerts.

2. Click Manage Alerts.

3. In the Group by field, select Enabled.

   

4. In the Type field, sort by Out-of-the-box.

5. Review the list of preconfigured, enabled alerts.

   

Enable and disable alerts

To enable or disable alerts, on the Manage Alerts page, click On or Off in the Enabled column.

Action types

You can configure an alert to trigger one or more actions, such as send an email including a web page, power a virtual machine on or off, or log the alert and send a file.

A complete list of alert actions is available on the Add Action dialog box that you see when you configure an alert.

Configure the default email action

A common alert action for the SolarWinds Platform is sending an email to one or more responsible parties who can open the SolarWinds Platform Web Console directly from the email, and begin troubleshooting.

This alert action requires that you configure a designated SMTP server. When you configure a default email action, you can reuse the action for all alerts, which means that you do not need to enter email parameters for each alert.

1. Click Settings > All Settings > Configure Default Send Email Action.

2. In the Default Recipients section, provide the email addresses of default recipients, separated by a semicolon.

   

3. Under the Default Sender Details heading, provide the default Name of Sender and the default Reply Address.

4. Under the Default SMTP Server section:

   1. Provide the Host name or IP Address of the SMTP Server and the designated SMTP Port Number.

      For example, 192.168.10.124, port 25.

   2. If you want to use SSL encryption for your alert emails, select Use SSL.

      Selecting SSL automatically changes the SMTP port number to 465.

   3. If your SMTP server requires authentication, select This SMTP Server requires Authentication, and then provide the credentials.

   4. Click Use as Default.