Documentation forNetwork Performance Monitor
Monitoring network performance is a key capability of Hybrid Cloud Observability and is also available in a standalone module, Network Performance Monitor (NPM). Hybrid Cloud Observability and NPM are built on the self-hosted SolarWinds Platform.

Monitor SD-WAN for VeloCloud orchestrators with Hybrid Cloud Observability

Starting with SolarWinds Hybrid Cloud Observability 2022.4 or NPM 2022.4, you can enable SD-WAN monitoring on your VeloCloud orchestrators.

For monitored VeloCloud nodes, you can see orchestrator information. You can use alerts and reports relevant for SD-WAN monitoring.

Monitor SD-WAN edge devices

Add edge devices managed by a monitored VeloCloud orchestrator to get further details via VeloCloud API.

  • You can display general details, such as edge device name, model, serial number, status, or type.
  • You can display all IP addresses for a specific VeloCloud SD-WAN device and properly match IPs received in NetFlow data to the node.
  • You can monitor uplinks (WAN interfaces).

Monitor VeloCloud orchestrators

  • You can display status and response time, polled via REST (VeloCloud API).
  • You can display the list of all devices managed by an orchestrator and add these devices in a simplified discovery.

Monitor VPN tunnels for VeloCloud SD-WAN devices

VPN tunnel names are created as follows:

{Source Interface Name} → {Peer Device Name}:{Peer Link Name}

VeloCloud SD-WAN setup and monitoring steps

Review the requirements for VeloCloud devices

Supported edge devices must have the following SNMP SysObjectID:

For VeloCloud devices, the following SD-WAN metrics are monitored:

  • Orchestrator Inventory and Status​
  • General Edge device Info
  • Edge device Uplinks (WAN interfaces)
  • VPN Tunnels
  • VLANs
  • High Availability (Warm Spare widget)
  • VPN tunnel metrics​

SNMP-polled metrics for nodes

  • Details via Device Studio ​
  • ICMP and SNMP Status and Response time​
  • SNMP uptime​
  • CPU & Memory (regular and real time)​
  • Load average

SNMP-polled metrics for interfaces

  • Details
  • Status / Availability
  • Errors & Discards
  • Traffic
  • Percent Utilization (regular and real time)​

Rate limits

A VeloCloud Orchestrator is limited to 500 requests every five seconds per each type of user (Operator, Partner, and Customer). Hybrid Cloud Observability doesn't send more requests than this limit but if other requests are sent for the same organization, the limit might be exceeded. For details, see VeloCloud API polling limit was exceeded.

Add new SD-WAN devices for monitoring in Hybrid Cloud Observability

To monitor SD-WAN, add the VeloCloud orchestrator to the SolarWinds Platform database as a node, and then add edge devices.

Each monitored VeloCloud orchestrator uses a node license.

Add VeloCloud orchestrator

  1. Log in to the SolarWinds Platform Web Console as an administrator.

  2. Click Settings > Manage Nodes, and then click Add a Node.

  3. Provide the VeloCloud orchestrator hostname.

    Enter a hostname. IP addresses are not supported at the moment.

  4. In Polling Method, select Orchestrators: API.

  5. Under Orchestrators, select VeloCloud Devices.

  6. Select an authentication method:

    • For API Token, provide the API token.

    • For Username & Password, provide your credentials.

  7. Review and adjust the device properties.

    1. Review your credentials and proxy settings.

    2. To edit how often the node status, or monitored statistics are updated, change the values in the Polling area.

      For critical nodes, you may need to poll status information or collect statistics more frequently than the default polling intervals.

    3. Enter values for custom properties for the node.

      The Custom Properties area is empty if you have not defined any custom properties for monitored nodes. See "Add custom properties to nodes" in the SolarWinds Platform Administrator Guide.

    4. To adjust when the status of the node changes to Warning or Critical, edit alerting thresholds for the metric. Select the Override box and set thresholds for the node.

  8. Click OK, Add Node.

The VeloCloud orchestrator is now monitored as an SD-WAN orchestrator. Add connected VeloCloud devices to complete the SD-WAN configuration.

Add VeloCloud devices connected to the orchestrator

When you have added the orchestrator for monitoring, you need to add edge devices you want to monitor.

  1. In SolarWinds Platform Web Console, click Settings > Manage Nodes.

  2. On the Manage Nodes view, click the added orchestrator node.

  3. On the SD-WAN Orchestrator Details view, click Discover VeloCloud Devices in the Management widget.

  4. How do I add SD-WAN edge devices for monitoring?

    When you click the Discover VeloCloud Devices button on the SD-WAN Orchestrator Details page, Hybrid Cloud Observability requests VeloCloud device hostnames and IP addresses from the VeloCloud Orchestrator.

    A simplified version of Network Sonar Wizard opens and the details from the orchestrator are automatically listed in the IP Addresses box.

  1. In Network Sonar Discovery, review the hostnames and IP addresses received from the orchestrator. Include only the devices you want to monitor and click Next.

  2. On SNMP, make sure SNMP credentials for the devices are listed and click Next. If appropriate credentials are not listed, click Add New Credential, and define a new set.

  3. Complete the wizard by clicking Discover on the last tab. The wizard searches your network for the hostnames/IP addresses.

  4. Discovered devices are listed in the Network Sonar Results wizard. Complete the wizard to add the devices for monitoring.

When you finish the wizard, go to the SD-WAN Orchestrator Details page (Settings > Manage Nodes > click the orchestrator node). After the next poll, the page will display data not only for the orchestrator, but also for monitored edge devices.

Configure SD-WAN monitoring on edge devices already monitored with SolarWinds Platform

If you monitored SD-WAN edge devices in a previous version using SNMP and upgraded to Hybrid Cloud Observability, add the VeloCloud orchestrator to automatically pair them with the orchestrator.

Monitor SD-WAN for VeloCloud devices

When you enable SD-WAN polling for a VeloCloud orchestrator node and click it, the SD-WAN Orchestrator Summary page opens.

By default, it includes widgets you can use to manage the device, view the device details, active alerts, latest events, or AppStack for the device.

Edge Devices

This widget lists device names, IP addresses, models, serial numbers and network IDs of edge devices paired with the orchestrator.

List of VLANs on Node

This widget is available on edge Node Details view, in the Network tab. It lists Virtual Local Area Networks (VLANs) on the node.

Orchestrator Inventory

This widget displays a list of VeloCloud devices connected to managed orchestrators. Devices managed by Hybrid Cloud Observability are marked in the Managed by Platform column.

To add unmanaged devices, click the Discover VeloCloud Devices button and add them for monitoring.


This widget is available on Orchestrator views. It displays connections between monitored devices on the network. For directly connected devices, you can also see used interfaces.

Top Tunnels

On SD-WAN Orchestrator views, the widget displays the metric data (jitter, latency, or packet loss) for top VPN tunnels based on the metric. The widget shows top tunnels on all edges monitored by the orchestrator.

On an edge Node Details view, the widget displays the metric data (jitter, latency, or packet loss) for VPN tunnels on the node.

By default, the widgets display a maximum of 10 tunnels. To change the number of tunnels displayed, complete the following steps:

  1. Using an account with administrative privileges, click Settings > All Settings and then click Web Console Settings.
  2. In Classic Chart Settings, provide the appropriate number of tunnels to be displayed as the value for Maximum number of data series displayed on chart and submit your changes.

VPN Connections

On SD-WAN Orchestrator views, this widget displays VPN tunnels for all edges paired with the orchestrator.

On an edge Node Details view, the widget displays VPN tunnels for the edge.

This widget is not displayed by default. See Add widgets to SolarWinds Platform views.

VPN Tunnels

On SD-WAN Orchestrator views, this widget displays VPN tunnels and their metrics for all edges paired with the orchestrator.

On an edge Node Details view, the widget displays VPN tunnels and their metrics for the edge.

To see VPN tunnel details for VeloCloud orchestrators, you need to have polling for VPN tunnels enabled. When you install 2023.1, the option is enabled by default. When you upgrade to 2023.1 from an earlier version, enable the option manually.

  1. Click Settings > All Settings, and then click Polling Settings.
  2. Scroll down to VeloCloud settings, enable the Poll VPN Tunnels box, and submit the changes.

Warm Spare

On SD-WAN Orchestrator views, this widget displays High Availability information on all edges paired with the orchestrator.

On an edge Node Details view, the widget displays High Availability information.

High Availability (HA) details displayed in the widget include the device name, status, serial number, HA role, HA mode, and peer device name.

SD-WAN edges can be installed as a single standalone device or paired with another edge to provide High Availability (HA) support. However, the HA configuration is only for wired WAN connections. Edges configured in HA mode are mirror images of each other and they show up on the Orchestrator as a single Edge.

WAN UpLinks

On SD-WAN Orchestrator views, this widget displays WAN uplinks for all edges paired with the orchestrator.

On an edge Node Details view, the widget displays WAN uplinks for the edge.