Documentation forHybrid Cloud Observability Essentialsand VoIP and Network Quality Manager

Avaya CDR parameters

To take advantage of CDR polling in SolarWinds VoIP and Network Quality Manager, at least the following Avaya™ CDR parameters must be configured:

  • dialed-num
  • calling-num, or clg-num/in-tac
  • start-date(4d) or start-date
  • start-time
  • end-date(4d), end-date, or date
  • end-time, or time
  • cond-code

If your Avaya setup makes it necessary, you can substitute certain parameters with different ones, and use them in the following way:

  • Instead of the start-time parameter, you can use the time and sec-dur parameters.
  • Instead of the start-time parameter, you can use the end-time and sec-dur parameters.
  • Instead of the end-time parameter, you can use the start-time and sec-dur parameters.
  • Instead of the time parameter, you can use the start-time and sec-dur parameters.

The order in which you configure CDR parameters is not relevant.


  • To be able to use the start-date, start-date(4d), end-date(4d), start-time, and end-time CDR custom fields, you must enable the SA8201-Start Time and the 4-Digit Year CDR Custom fields special application.
  • You must also enable the SA8202-Intra-switch CDR by COS special application.