Documentation forHybrid Cloud Observability Essentialsand VoIP and Network Quality Manager

SolarWinds VNQM views

SolarWinds VoIP and Network Quality Manager presents current network performance metrics in easy-to-review tables, graphs, and charts.

VNQM data is provided in resources that are displayed on views.

A View is a web page providing a framework for displaying information about your VoIP calls and Network Service Assurance operations in relation to individual nodes. Views contain resources. You can customize which resources you want to have on a view.

Selected views offer optional, fully customizable subviews that allow you to more extensively organize the resources that are available in your web console. For more information about subviews, see Use and Configuring Subviews.

The following two basic types of views are available:

  • Summary views show VoIP or Network Service Assurance details on all nodes and operations managed by VNQM. You can access your summary views in the VoIP and Network Quality menu bar. For more information about customizing the menu bar, see Customize Web Console Menu Bars.
  • Detail views show traffic information about individual objects in your Network Service Assurance and VoIP infrastructure. You can access your detail views by opening a summary view and clicking the object whose details you want to see.

Resources are displayed on your views as a box and provide information about different aspects of your VoIP infrastructure or Network Service Assurance operations usually in a chart and a table.

Some resources are meant to be used on summary views, some are suitable for detail views, and some can be useful on both view types. The information shown pertains to either all devices SolarWinds VoIP and Network Quality Manager monitors (if used on a summary view) or to the selected object (if used on a detail view for a node, interface, gateway or call manager, or other object).

For more information about customization, see Customize Views.

The following views are provided with SolarWinds VoIP and Network Quality Manager:

Network Service Assurance Operation Details View

Provides information about a single Network Service Assurance operation instance. This view provides troubleshooting information for that instance.

Network Service Assurance Summary View

Provides an overview of the entire network, including resources that present information about Network Service Assurance operations, Network Service Assurance network maps, events and alerts, and overall performance metrics.

Network Service Assurance Top 10 View

Provides several resources containing lists of the top ten operations by category. These lists provide a quick overview of potential problem areas on your network.

Network Service Assurance Web Summary View

Provides an overview of your web-based operations, including resources that present information about web operations, events and alerts, and overall performance metrics.

VoIP Call Details View

Displays detailed information about a single call.

VoIP Call Path View

Displays information about a single VoIP call path. This provides information about the originating VoIP site of the call path.

VoIP Call Manager Gateway View

Displays information about a gateway which has been registered with a call manager.

VoIP CallManager View

Provides information about a single call manager instance, including information about the server or router that hosts the call manager instance.

VoIP Gateway View

Provides detailed information about a single VoIP gateway or endpoint.

Location View

Displays information about a single VoIP location.

VoIP Phone Details View

Displays information about a single VoIP CCM Phone.

VoIP Site View

Displays information about a single VoIP Site. A VoIP Site is a Network Service Assurance node with an operation.

VoIP Summary View

Provides an overview of your entire VoIP network, including resources that present information about VoIP devices, VoIP-related events and alerts, call paths, and overall performance metrics.

CallManager SIP Trunks View

Displays a list of all available trunks on a single CallManager.

SIP Trunk Details View

Displays detailed information about a single SIP Trunk on a call manager, including SIP Trunk Destinations. The view provides charts for trunk availability and audio and video call metrics.

VoIP and Quality Subview

This subview is shown as the left navigation tab VoIP and Quality for node detail views which are provided by SolarWinds Network Performance Monitor.

It provides VNQM-relevant information pertaining to a selected node directly from the node view. The displayed information depends on how the node was added to VNQM.

  • Gateway

    The subview provides information about the node from the gateway point of view. Resources shown here include Data Distribution, Failed Calls, Top 10 Quality and Trunk Utilization.

  • Call Manager

    The subview provides information relevant for the node as a Call Manager. Here you can find resources such as Call Manager Stats, Failed Calls, Registered and Unregistered Phones chart, Disconnect Causes, and Connected Phones.

  • Network Service Assurance node

    The subview displays the Network Service Assurance Operations resource which provides information about Network Service Assurance operations created on the selected node.

  • Gateway and Network Service Assurance

    If a node has been added to VNQM as both a gateway node and a Network Service Assurance node, the VoIP and Quality subview displays both gateway and Network Service Assurance operations relevant for the selected node, that is, Data Distribution, Failed Calls, Top 10 Quality Issues, Trunk Utilization, and Network Service Assurance Operations.