Documentation forVoIP & Network Quality Manager
Monitoring VoIP and network quality is a key capability of SolarWinds Observability Self-Hosted (formerly Hybrid Cloud Observability) and is available in the Essentials edition.

VNQM 2024.1 release notes

Release date: February 6, 2024

These release notes were last updated on April 23, 2024.

Here's what's new in VoIP and Network Quality Manager 2024.1.

VoIP and Network Quality Manager runs on the SolarWinds Platform.

Learn more

New features and improvements in VNQM

For information about new features and fixes in the SolarWinds Platform, see the SolarWinds Platform 2024.1 Release Notes.

CDR/CMR Processing Options

There are now multiple actions to choose from after processing a Cisco Call Detail Records (CDR) and Call Management Records files. Options include:

  • Do nothing

  • Delete immediately

  • Delete if it is older than ____ days (default = retention period)

  • Delete if number of CDR files for this call manager is bigger than ______

  • Move to a historical folder: ____________________ (macros are applicable: %CLUSTERNAME%, %CMNAME%, %CMID%, %YEAR%, %MONTH%, %DAY% etc)

Other improvements

  • Improved Avaya phone polling
  • Optimized SNMP data polling

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Fixes

For information about new features and fixes in the SolarWinds Platform, see the SolarWinds Platform 2024.1 Release Notes.

Case number Description
01469467, 01491596

SolarWinds no longer displays invalid messages saying that the license limit is exceeded. This was caused by attempts to verify licenses before they were loaded.
01456474

Polling an Avaya node for VoIP Call Managers information no longer returns errors.
01468613, 01494187, 01495648, 01497412, 01498672, 01499777, 01499803

Database maintenance no longer fails with a message similar to the following:

Violation of PRIMARY KEY constraint 'PK_SipTrunkCallActivity_Hourly'. Cannot insert duplicate key in object 'dbo.VoipCCMSipTrunkCallActivity_Hourly'.

01203334

CMR data is updated as expected even if all call managers are assigned to additional polling engines.
01438400

The number of phones in the CallManager Stats widget matches the number of phones in the Connected Phones widget and the Connected Phones report.
01351770

Database tables no longer include non-trusted foreign keys.
01523552

When an Avaya Call Manager is added to the SolarWinds Platform and then removed, the VNQM TCP server no longer attempts to poll them, which resulted in messages such as the following in the IpSla.BusinessLayer.log:

ERROR BusinessLayer.TcpServer AcceptClient - [_ctor] Data is not consistent enough to proceed: Call manager (Id: -1, Ip: 172.28.192.152, NodeId: -1, EngineId: 9)

01510903, 01517771, 01528536

VoIP and Network Quality Manager functionality is not affected when nodes are assigned to an additional polling engine.
01475848, 01487847

*Juniper RPM polling no longer fails for some operations.

*This issue was fixed after RC2, which was released on December 20, 2023. The fix is available in the GA version, released February 6, 2024. If you installed an earlier build, upgrade to obtain the fix.

Installation or upgrade

For new SolarWinds Platform deployments, download the installation file from the VNQM product page on https://www.solarwinds.com or from the Customer Portal. For more information, see Get the installer.

To activate VNQM in an existing SolarWinds Platform deployment, use the License Manager.

For upgrades, go to Settings > My Deployment to initiate the upgrade. The SolarWinds Installer upgrades your entire deployment (all SolarWinds Platform products and any scalability engines).

For more information, see the SolarWinds Platform Product Installation and Upgrade Guide.

For supported upgrade paths to 2024.1, see Upgrade an existing deployment.

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End of life

Version EoL Announcement EoE Effective Date EoL Effective Date
2022.3 February 6, 2024:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2022.3 should begin transitioning to the latest version of VoIP & Network Quality Manager.

March 7, 2024:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2022.3 will no longer be supported by SolarWinds.

March 7, 2025:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2022.3.
2020.2.6 April 18, 2023:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2020.2.6 should begin transitioning to the latest version of VoIP & Network Quality Manager.

May 18, 2023:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2020.2.6 will no longer be supported by SolarWinds.

May 18, 2024:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2020.2.6.
2020.2.5 January 18, 2023:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2020.2.5 should begin transitioning to the latest version of VoIP & Network Quality Manager.

February 17, 2023:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2020.2.5 will no longer be supported by SolarWinds.

February 17, 2024:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2020.2.5.

See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier VNQM versions, see VNQM release history.

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