Documentation forVoIP & Network Quality Manager
Monitoring VoIP and network quality is a key capability of SolarWinds Observability Self-Hosted (formerly Hybrid Cloud Observability) and is available in the Essentials edition.

VNQM 2024.4 release notes

Release date: October 16, 2024

Here's what's new in VoIP and Network Quality Manager 2024.4.

VoIP and Network Quality Manager runs on the SolarWinds Platform.

Learn more

New features and improvements in VNQM

Last updated: September 5, 2024

VoIP and Network Quality Manager 2024.4 includes the new features in version 2024.4 of the SolarWinds Platform. For more information, see the SolarWinds Platform 2024.4 Release Notes.

Fixes

Last updated:

VNQM 2024.4 includes the fixes in version 2024.4 of the SolarWinds Platform.

Case number Description
01689711

A value greater than 2,147,483,645 for the number of calls attempted no longer prevents database maintenance from completing successfully.
01719151, 01727623

The IP SLA Operation Details page no longer times out when attempting to display a large amount of data.
01589368

Operation discovery no longer fails if a Cisco device does not have CLI-based operations.
01672477

Cisco Gateway devices are polled correctly, and data is saved without errors such as the following:

Unexpected exception during storing AXL gateway regions for NodeId #<nodeNumber>.

01691715

Regions and CMR data is displayed for historic calls.
01589844

Hawaii Standard Time (HST) is no longer excluded from the ipsla.timezones.xml file.
01588868

Displaying the percentile value for several IP SLA charts no longer fails with exceptions such as:

Exception occured during calculation Percentile value for chart 'VoipMMAvgPacketLoss'. Exception - System.Data.SqlClient.SqlException (0x80131904): Invalid column name 'AvgValue'. Invalid column name 'AvgValue'.

01602651, 01672477

The database table structure used to store Call Detail Record (CDR) data for VoIP calls has been updated. This change ensures that historical data is available. It also improves performance and prevents deadlocks that resulted in errors such as the following:

ERROR AxlPhonesRegionProcessor - Unexpected exception during storing AXL phone regions for NodeId #631. Region name: 100_IL-Joliet_R (32 phones) System.Data.SqlClient.SqlException (0x80131904): Transaction (Process ID 718) was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction.

Installation or upgrade

Last updated: September 5, 2024

For new SolarWinds Platform deployments, download the installation file from the VNQM product page on https://www.solarwinds.com or from the Customer Portal. For more information, see Get the installer.

To activate VNQM in an existing SolarWinds Platform deployment, use the License Manager.

For upgrades, go to Settings > My Deployment to initiate the upgrade. The SolarWinds Installer upgrades your entire deployment (all SolarWinds Platform products and any scalability engines).

For more information, see the SolarWinds Platform Product Installation and Upgrade Guide.

For supported upgrade paths to 2024.4, see Upgrade an existing deployment.

End of life

Last updated: September 5, 2024

Version EoL Announcement EoE Effective Date EoL Effective Date
2022.4 June 4, 2024:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2022.4 should begin transitioning to the latest version of VoIP & Network Quality Manager.

July 4, 2024:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2022.4 will no longer be supported by SolarWinds.

July 4, 2025:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2022.4.
2022.3 February 6, 2024:

End-of-Life (EoL) announcement - Customers on VoIP & Network Quality Manager 2022.3 should begin transitioning to the latest version of VoIP & Network Quality Manager.

March 7, 2024:

End-of-Engineering (EoE) - Service releases, bug fixes, workarounds, and service packs for VoIP & Network Quality Manager 2022.3 will no longer be supported by SolarWinds.

March 7, 2025:

End-of-Life - SolarWinds will no longer provide technical support for VoIP & Network Quality Manager 2022.3.

See the End of Life Policy for information about SolarWinds product life cycle phases. To see EoL dates for earlier VNQM versions, see VNQM release history.

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