Documentation forVoIP & Network Quality Manager
Monitoring VoIP and network quality is a key capability of SolarWinds Observability Self-Hosted (formerly Hybrid Cloud Observability) and is available in the Essentials edition.

Add call manager devices from other manufacturers

VNQM also allows limited monitoring of other call manager devices. You can add them as VoIP network nodes and monitor their status in the VoIP Infrastructure resource. To do so, use a universal device poller configured for your call manager from other manufacturers. To take advantage of this option, Network Performance Monitor must also be installed.


  • Call managers from manufacturers other than Cisco® and Avaya™ are added as VoIP network nodes, and thus are not displayed in the CallManagers resource.
  • No CDR/CMR data are collected.

For more information about setting up universal device pollers for call managers from other manufacturers, see Monitoring MIBs with Universal Device Pollers.

For more information about adding call managers from other manufacturers to VoIP and Network Quality Manager, see Select the VoIP infrastructure.