Documentation forHybrid Cloud Observability Essentialsand VoIP and Network Quality Manager

How do I get started with SolarWinds VNQM?

SolarWinds VoIP and Network Quality Manager (VNQM) helps you troubleshoot performance problems you experience with IP-based applications, including audio conferencing, video conferencing, and web conferencing. After you configure SolarWinds VNQM to monitor your IP SLA-capable and call manager devices, SolarWinds provides real-time historical network performance and call quality statistics that you can use to quickly identify issues and take steps to resolve them.

Use this guide to configure SolarWinds VNQM and your devices to monitor network performance and call quality statistics.

Customers: following the recommendations in this guide ensures your system capabilities and production environment is sized correctly. Minimum system requirements used during an evaluation are not sufficient for a production environment. Access your licensed software from the SolarWinds Customer Portal. If you need implementation help, contact our Support Team.

Read this SolarWinds Customer Support article to learn how to properly open a support case and get your case the right level of visibility.

Evaluators: download your free 30-day evaluation. The evaluation version of SolarWinds VNQM is a full version of the product, functional for 30 days. If you evaluate SolarWinds VNQM on a Windows Server operating system, you can easily convert your evaluation license to a production license by obtaining and applying a license key. If you need assistance with your evaluation, contact

Getting started with SolarWinds VNQM involves the following tasks:

Install SolarWinds VNQM.

The Orion Platform Installer Guide lists system requirements and provides instructions for downloading and installing the product.

Discover and add your devices to the Orion Platform.

You must discover your IP SLA-capable Cisco routers and CallManager, and Avaya Communications and Media Server devices.

Discovered IP SLA, call manager, and Avaya devices must then be added to SolarWinds VNQM.

Add an IP SLA Cisco router to SolarWinds VNQM.

After discovery, add the IP SLA-capable Cisco router to SolarWinds VNQM. After you add the device, SolarWinds VNQM has SNMP read/write, CLI through Telnet, or SSH access to the device. Access to the device is required for SolarWinds VNQM to create IP SLA operations.

Add IP SLA operations to SolarWinds VNQM.

IP SLA operations are performance tests that SolarWinds VNQM runs against network segments you specify. You must configure SolarWinds VNQM and choose which operations you want to monitor.

Troubleshoot an IP SLA network issue.

After the system is configured, network performance data populates resources in the Orion Web Console. Use the resources to troubleshoot network performance issues.

Add a call manager device to SolarWinds VNQM.

After discovery, add Cisco or Avaya call manager devices to SolarWinds VNQM. This step is required so that SolarWinds VNQM can verify service accounts are established, and that it can make direct API calls to the device, and parse CLI commands.

Configure a call manager device to send data to VNQM.

SolarWinds receives call data that is sent from the call manager device. You must configure your Cisco CallManager or Avaya call manager to send data to SolarWinds VNQM.

Troubleshoot a VoIP network issue.

After the system is configured, call quality data populates resources in the Orion Web Console. Use the resources to troubleshoot issues with VoIP services.

Product terminology

Orion Platform: The common backend platform used by the Orion Platform suite of products, including NPM, SAM, NCM, NTA, and more. The platform provides the backbone for navigation, settings, and common features like alerts and reports. It also provides a consistent look-and-feel across products, giving you a “single pane of glass” for your Orion Platform monitoring tools.

Orion Web Console: The web interface you see when you log in to the Orion Platform that is used to view, configure, and manage all of your monitored objects.

Orion Platform Application Server: A Windows server that runs the Orion Web Console and collects data from monitored objects. Also called the Orion Platform Main Polling Engine.

Orion server: A Windows SQL server that should be hosted on a dedicated server in a production environment, separately from the Orion Platform Application Server. It stores Orion Platform configuration data and all collected performance and syslog data.

Polling Engine (Poller): A Polling Engine controls polling job scheduling, data processing, and queries your monitored devices for performance metrics like CPU, memory, and up/down status. Additional Polling Engines can be licensed to provide additional scalability and capacity. By default, the Orion server provides one Polling Engine (often referred to as the Main Poller).


This getting started guide assumes that SolarWinds VNQM is installed and ready to use. If you have not installed SolarWinds VNQM, see the Orion Platform Installer Guide.