Start a support session
Generate a PIN code to immediately start a support session and attend to customer issues. To initiate a new support session, generate a PIN code and send it to your customer. Each PIN Code has a variable expiration and you can generate a different code for each customer you support.
In the home tab of your console, select Start New Session.
- Click the 6-digit code to copy it to the clipboard.
- Share the PIN Code with the customer.
- Email the code to your customer.
- Direct them to startcontrol.com to enter the code.
The customer can use the PIN code to download the applet and request a support session. A technician can accept the request to start the support session and provide assistance to the customer.