Documentation forDameware Remote Everywhere

Start a support session

Generate a PIN code to immediately start a support session and attend to customer issues. To initiate a new support session, generate a PIN code and send it to your customer. Each PIN Code has a variable expiration and you can generate a different code for each customer you support.

  1. In the home tab of your console, select Start New Session.

  2. Click the 6-digit code to copy it to the clipboard.
  3. Share the PIN Code with the customer.
    1. Email the code to your customer.
    2. Direct them to to enter the code.

The customer can use the PIN code to download the applet and request a support session. A technician can accept the request to start the support session and provide assistance to the customer.