Interact with the remote Mac device during a support session
The Interactions menu contains the following features that can directly interact with the remote computer:
- Start Video Recording – begin recording the remote support session.
- Enable keyboard mapping – ensures local characters are typed correctly on the remote end of an support session.
- Take Screenshot – saves a screenshot of the remote screen as a JPEG image.
Copy / Paste
Use the Shift+Ctrl+C and Shift+Ctrl+V shortcuts to avoid clicking outside of the remote machine during a support session.
- Copy/Paste > Get Remote Clipboard – Shift+Ctrl+C – copies the remote clipboard contents (text only) to the local clipboard.
- Copy/Paste > Send Local Clipboard – Shift+Ctrl+V – copies the local clipboard contents (text only) to the remote clipboard.
- Copy/Paste > Insert Copied Password – the Windows Viewer takes the copied text and simulates key presses on the remote machine to insert the password.
Copying passwords or sensitive information must be handled with care. Do not perform copy operations of sensitive information with multiple open sessions.
- Shared Clipboard – disables the clipboard synchronization entirely. You can also opt to keep a partial synchronization, either from the local to the remote machine, from the remote machine to the local machine, or bidirectionally.
- Enable Remote Printing – enables printing from the remote computer, and allows the technician to specify a default printer on the local device.
- Session Inactivity Timeout – provides the ability to timeout the session due to inactivity. Select anywhere from 5 to 60 minutes, and set a default option for all subsequent sessions.