Configure your basic account information in DRE

Use the Profile section of the Administrative Area to set up your general account info and brand your Dameware Remote Everywhere (DRE)account with your company logo. Configure your PIN Code expiration dates and set up a Calling Card prefix to reinforce your company's brand.

Prevent unwanted access to the Admin Area and Tech Console from the Security tab. Here you can limit access by IP address to each area of your DRE account.

1. Log in to the Admin area and select Profile > Identification to start setting up your account.
2. Navigate to the Basic Information tab and enter your company name, email, physical address, telephone number, city/state/region, country.
3. Upload your company logo that appears in the Windows Agent and Applet. You can also upload a secondary logo and a customized Windows system tray icon.

File extension restrictions for your company logo: JPEG, max size 1MB. Ideal resolution: 502 x 82 pixels.

4. Navigate to the PIN/Calling Cards tab and set the expiration date for the Applet, and for PIN Codes generated from the console.
   1.  Enter the messages displayed to clients when running an expired Applet, and when a support request is invalidated due to concurrent sessions using the same Applet.
   2. Click Enable Expected Wait Time Information to notify clients while they download the Applet of the expected wait time for their request to be accepted.
   3. Click Override Language Detection to select a language to always use on the Applet.
   4. Select a prefix to add to your Calling Cards. The prefix must be composed of 4 to 8 digits (letters A-Z or numbers 0-9, case insensitive). See the Create and manage Calling Cards chapter for more information.
5. Navigate to the Security tab to establish restrictions for accessing the Administrative Area and the Tech Console.
   1. Use Login device check to select which login notification option you prefer.
      • Strict (recommended) — Technicians will be required to confirm login attempts from new devices or locations via email.
      • Notify — Technicians will receive a login notification via email from new devices or locations.
      • Off — Technicians will not receive login notifications.

      To enhance the security of your account and remote devices, the default option for device verification is set to Strict. This change was activated automatically across devices as of October 1, 2024.

   2. To specify access permissions, select Limit the Access to Admin Area by IP and/or Limit the Access to Tech Console by IP, and enter which IPs require access to each area of DRE.
   3. In the Session Timeout section, select Disconnect Sessions if idle more than, and select an option.
6. Save your changes.

Session Timeout is only available on the Windows Console. To ensure the maximum security of this feature, it should be combined with the other security settings available both in DRE (the authentication options available for the Agents) and in your Operating System (lock your workstation while away from your desk).