- Release Notes
- Install or Upgrade
- Get Started
- Administer
- Dameware Remote Everywhere Administrator Guide
- Administrative Area
- Access the Admin Area Dashboard
- Manage Devices
- View running sessions
- Configure your profile
- Manage your account
- Create and manage technicians
- Create Agent Configuration Templates
- Enable multifactor authentication for Technicians
- Set up Departments
- Create surveys for technicians and customers
- Manage calling cards
- Configure the deferred support request form
- Create and deploy scripts
- Create Mobile Config files
- Password Secrets Vaults
- Generate reports
- End user accounts
- Start, share, or transfer support sessions
- Provide assistance to your customers
- Learn about the Technician console
- Access log files
- View pending support requests
- Access My Computers
- Chat with customers and colleagues
- Make VoIP calls to customers or colleagues
- Access the Dameware Remote Everywhere Remote Viewer during a support session
- Remotely access your customers' Windows devices
- Change visualization options during a support session
- Configure a customer's monitors during a support session
- Send commands to the remote computer
- Interact with the remote computer during a support session
- Use the System Shell to support your customers
- Transfer files during a support session
- View a customer's system info during a support session
- Access the Remote Registry Editor
- Learn more about the status bar
- Access the Preferences Menu
- Remotely access your customers' Mac devices
- Create and manage calling cards
- Configure Port Forwarding
- Enhance the Agent's Security
- Wake-on-LAN
- Use the Dameware Remote Everywhere Proxy
- Windows Viewer shortcuts
- DRE FIPS 140-2 Compliant Components Letter
- Use APIs in DRE
Reject a support request
When a support request is received, select Reject from the request notification to remove it from the queue.
Rejected requests are permanently deleted from the queue. Double check before rejecting requests that are not specifically for you.