Learn about the Technician console
The Dameware Remote Everywhere Technician console provides a number of account configuration options, in addition to displaying incoming support requests and starting support sessions. Use the console to chat with other technicians in your company, customize colors for remote sessions, or view your session history.
- Navigate to Admin Area to open the Administrative Area.
-
Navigate to History to view the session history for all technicians.
- Navigate to Inbox to view support tickets for all technicians.
- Click
to start a chat session with other technicians. - Click
to access and configure account settings, like changing your password or configuring proxy settings.- Hear a sound whenever a new request arrives, choose the default color for remote sessions, remember color settings for Agents, automatically launch when Windows opens, change your password, or configuring proxy settings. Additional options in this menu include:
Play a sound for new support requests
Configure default color settings for remote sessions and remember color settings for Agents
Automatically launch when Windows opens
Change your password
Configure proxy settings
Specify the TCP 3377 port for Gateways
Access to the log folder
- Hear a sound whenever a new request arrives, choose the default color for remote sessions, remember color settings for Agents, automatically launch when Windows opens, change your password, or configuring proxy settings. Additional options in this menu include:
- Click
to start a chat session with a Dameware Remote Everywhere support representative if you have problems with your console. - Click
to log out of the console.