Documentation forDameware Remote Everywhere

macOS Console Release Notes

These release notes describe the new features, improvements, and fixed issues in the Dameware Remote Everywhere macOS Console.

The macOS Console can be accessed via download from the Admin Area. The Admin Area can be accessed via web browsers such as Chrome, Firefox, etc. Mobile components can be downloaded from either the Google Play Store or Apple App Store.

New features and improvements as of August 2021

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Fixed issues

Case Number Description
N/A End-users utilizing macOS devices are frequently logged out during an active session.

New features and improvements as of July 2021

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Backend calling

Backend calls between users are now more efficient, clearer, and throw fewer errors to improve the user experience.

Fixed issues

Case Number Description
N/A M1 macOS devices are operating and processing inefficiently during sessions.
N/A During prolonged sessions, the end-user and/or Technician's screen image freezes.
N/A Connections are delayed or interrupted when the client uses Master Pass authentication protocol.
N/A Transferred files do not display in the queue.
N/A End-users are unable to elevate or uninstall agents after upgrading to 6.00.26.

New features and improvements as of April 2021

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Remote Audio Playback

In the Viewer, Technicians can now receive audio playback from the remote machine they are controlling in a session. Remote Audio Playback allows Technicians to troubleshoot audio issues and identify other running sources of audio more accurately.

New features and improvements as of January 2021

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Support for macOS Big Sur

The Console now supports macOS Big Sur, the latest operating system from Apple.

Support for Apple M1 (ARM)

The Console now provides native support for the Apple M1 (ARM) processor.

macOS Compliant FIPS

The Console is now FIPS compliant for macOS users on both x86 and ARM/M1 architectures. Sessions between macOS and Windows users now have parallel levels of FIPS compliance.

New features and improvements as of October 2020

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Fixes for keyboard shortcuts and Viewer stability

In the Viewer, users can now use all keyboard shortcuts functionally on their remote counterparts. In the Agent, users can connect Agents to their associated region in compliance with regulatory requirements.

New features and improvements as of August 2020

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Fixed issues

Case Number Description
N/A User was unable to send the CTRL+ALT+DEL command from the macOS console to a Windows device.

New features and improvements as of November 2019

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Passportal Integration for Germany and Australia

Passportal integration has now been expanded to include Germany and Australia data centers. This enables users to seamlessly integrate their Remote Viewer with any Passportal instances hosted in these regions.

New features and improvements as of September 2019

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Integration of Passportal

In the Viewer during a remote session, technicians can now select from a list of Secrets using Passportal vaults and inject it into a remote Windows device. This allows technicians to remotely authenticate end users' machines securely without viewing their credentials.

New features and improvements as of July 2019

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Ability to request administrator privileges

In the Viewer, technicians now have the option to request administrator privileges under the My Computer tab.

New features and improvements as of May 2019

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Introduction of Dameware Remote Everywhere Mobile

In the Viewer, technicians can now screenshare with end users on both Android and iOS devices by downloading the app from Google Play or the App Store.

Allow remote users to add passwords to a Vault

In the Viewer, end users can now securely add a password to a Vault without requiring the technician to view the password.

Legal Notices

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