Documentation forDameware Remote Everywhere

macOS Console Release Notes

These release notes describe the new features, improvements, and fixed issues in the Dameware Remote Everywhere macOS Console.

The macOS Console can be accessed via download from the Admin Area. The Admin Area can be accessed via web browsers such as Chrome, Firefox, etc. Mobile components can be downloaded from either the Google Play Store or Apple App Store.

New features and improvements as of May 2022

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New out-of-session chat functionality

Dameware Remote Everywhere now allows Technicians to initiate a chat with active end-users without an active remote control session. Technicians can initiate the chat by navigating to My Computers in the Console, selecting the end-user's device, and clicking the chat icon in the upper right corner. The out-of-session chat additionally supports special characters and preset emoticons.

New Passport and Vault functionality within Applet privilege escalation

Dameware Remote Everywhere now allows Technicians to use Passportal and Vaults to provide admin credentials for a privilege escalation in the Applet elevation menu. This action allows one Technician with admin privileges to run the Applet as an admin during an active session.

Fixed issues

Description
The issue where keyboard mapping options were not functioning as intended has been resolved.

New features and improvements as of February 2022

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New Video Upload functionality

Dameware Remote Everywhere now allows Technicians to record and upload videos from DRE sessions by navigating to Configurations > Configure Video Upload in the Console. Technicians can choose the storage location (Azure, Amazon, or N-Able cloud), time and day for upload scheduling, and maximum bandwidth.

Unhealthy Connection Alert

Dameware Remote Everywhere now features an Unhealthy Connection Alert status while viewing remote computers in the Console.

Using unique identifiers to login

Dameware Remote Everywhere now offers a feature to add unique identifiers in order to log in on the macOS Console, allowing for improved security enhancements.

Alternative keys for key codes and Unicode symbols

In the macOS viewer, Dameware Remote Everywhere now offers Technicians the ability to send key codes and Unicode symbols using alternative keys in comparison to the standard.

Fixed issues

Description
The issue with incorrect file extensions for video recordings has been resolved.
The issue with generating video thumbnails for video recordings has been resolved.
The issue where Technicians couldn't implement high color without additional compression has been resolved.
The issue with Passportal not removing duplicated credentials has been resolved.
The issue where keyboard Shift key did not function as intended during a session has been resolved.

New features and improvements as of December 2021

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Play remote audio in the Viewer

In the Viewer, Dameware Remote Everywhere now supports remote audio capture. Technicians can use this feature to play remote audio in both the Viewer and locally to the end-user's remote device, or just the Viewer.

An open source audio driver is required to implement remote audio capture in Dameware Remote Everywhere.

New features and improvements as of November 2021

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Remote audio output selection

In the Viewer, Dameware Remote Everywhere now allows the Technician to choose the audio output device on the end-user's machine.

Fixed issues

Description
In the Viewer, the system shell restart process has been enhanced.
The issue with macOS Remote Background Manager disabling keyboard input has been resolved.
In the Viewer, keyboard mapping has been enabled.
In the Viewer, FTP messages that contained the word "File" have been replaced with "Object."
The issue with interrupted macOS Application updates on older versions has been resolved.
In the Viewer, the issue with transferred files not appearing in the queue has been resolved.
In the Viewer for end-users, the Hide Viewer tab was removed and the Show Dock icon was added.
In the Viewer for end-users, UTF-8 encoding is now available for all operations related to file transfer.

New features and improvements as of August 2021

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Fixed issues

Description
End-users utilizing macOS devices are frequently logged out during an active session.

New features and improvements as of July 2021

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Backend calling

Backend calls between users are now more efficient, clearer, and throw fewer errors to improve the user experience.

Fixed issues

Description
M1 macOS devices are operating and processing inefficiently during sessions.
During prolonged sessions, the end-user and/or Technician's screen image freezes.
Connections are delayed or interrupted when the client uses Master Pass authentication protocol.
Transferred files do not display in the queue.
End-users are unable to elevate or uninstall agents after upgrading to 6.00.26.

New features and improvements as of April 2021

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Remote Audio Playback

In the Viewer, Technicians can now receive audio playback from the remote machine they are controlling in a session. Remote Audio Playback allows Technicians to troubleshoot audio issues and identify other running sources of audio more accurately.

New features and improvements as of January 2021

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Support for macOS Big Sur

The Console now supports macOS Big Sur, the latest operating system from Apple.

Support for Apple M1 (ARM)

The Console now provides native support for the Apple M1 (ARM) processor.

New features and improvements as of October 2020

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Fixes for keyboard shortcuts and Viewer stability

In the Viewer, users can now use all keyboard shortcuts functionally on their remote counterparts. In the Agent, users can connect Agents to their associated region in compliance with regulatory requirements.

New features and improvements as of August 2020

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Fixed issues

Description
User was unable to send the CTRL+ALT+DEL command from the macOS console to a Windows device.

New features and improvements as of November 2019

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Passportal Integration for Germany and Australia

Passportal integration has now been expanded to include Germany and Australia data centers. This enables users to seamlessly integrate their Remote Viewer with any Passportal instances hosted in these regions.

New features and improvements as of September 2019

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Integration of Passportal

In the Viewer during a remote session, technicians can now select from a list of Secrets using Passportal vaults and inject it into a remote Windows device. This allows technicians to remotely authenticate end users' machines securely without viewing their credentials.

New features and improvements as of July 2019

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Ability to request administrator privileges

In the Viewer, technicians now have the option to request administrator privileges under the My Computer tab.

New features and improvements as of May 2019

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Introduction of Dameware Remote Everywhere Mobile

In the Viewer, technicians can now screenshare with end users on both Android and iOS devices by downloading the app from Google Play or the App Store.

Allow remote users to add passwords to a Vault

In the Viewer, end users can now securely add a password to a Vault without requiring the technician to view the password.

Legal Notices

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