Use APIs in DRE
We understand that you use a variety of tools to deliver the best possible service to your customers, and integrating these different systems is essential for maximizing efficiency and productivity. Our API can play a vital role in this process, providing the ability to integrate, automate, and customize your experience.
The API serves as a robust bridge between your software and Dameware Remote Everywhere (DRE). By using our API, you can streamline operations, reduce manual efforts, and ensure consistency across all of your processes.
Why integrate with our API?
-
Efficient Session Management — Initiate new support sessions. Access and analyze past sessions for custom tracking and reporting.
-
Comprehensive Ticket Handling — Create support tickets from the deferred requests used to report and submit problems with devices to a Take Control technician.
-
Advanced Technician Administration — Simplify the onboarding and management of multiple technicians. Contact support to enable this API feature.
-
Dynamic Device Group Management — List, create, edit, and delete device groups, as well as create customized agent installers for efficient device management.
API Protocols
Our API is built on the REST architecture and conforms to the OpenAPI specification through Swagger. This means it uses standard HTTP methods, making it easy to integrate with your existing software. The OpenAPI standard ensures that our API is not only highly compatible and scalable, but also user-friendly, making it easier for developers to understand and work with.
In addition to our REST API, we also offer our legacy API. While we won’t be adding new features or functionality to it, we understand its importance in your current operations. Therefore, we are committed to maintaining its availability and providing ongoing support. This ensures that your operations relying on this legacy API continue to function without disruption. However, we recommend using our REST API for new calls and when updating existing legacy API calls.