These release notes describe the new features, improvements, and fixed issues in the Dameware Remote Everywhere Windows Agent.
The Windows Agent can be accessed via download from the Admin Area. The Admin Area can be accessed via web browsers such as Chrome, Firefox, etc. Mobile components can be downloaded from either the Google Play Store or Apple App Store.
New features and improvements as of April 2022
|The issue where users could not use special characters while submitting assistance requests has been resolved.|
New features and improvements as of February 2022
Requesting user permissions
Dameware Remote Everywhere now allows end-users to permit or deny connections to their respective login screens during an active session.
New features and improvements as of December 2021
Dameware Remote Everywhere now has a chat feature in the Admin Area Devices pane for users who have a DRE Agent installed. Chats can be initiated without an active remote control session.
Push announcements to remote devices
Dameware Remote Everywhere now allows Technicians to push custom text announcements to devices with the Agent installed. Confirmation from end-users can be set as required for urgent notifications.
Enhanced in-session notifications
Dameware Remote Everywhere now has the ability to add a red border around the screen during a remote session to indicate the session is active. Technicians also have the ability to configure notification pop-ups to close during an active session.
Security enhancement for trial accounts
Dameware Remote Everywhere now requires local authorization in order to push Agents run by trial accounts.
|The issue with the credentials provider module disabling the Agent has been resolved. Now, only the application that the credentials fail within is disabled.|
|The issue with the credentials provider .dll file remaining after uninstalling the Agent has been resolved.|
|The issue with the Agent disconnecting and being unreachable by end-users has been resolved.|
New features and improvements as of November 2021
Improved pre-installation support
Dameware Remote Everywhere now contains an install switch that allows installation without automated registration until triggered by log-in, log-off, or restart actions.
|The detection of elevation failures has been improved. The recovery process is no longer elevated.|
|The port forward functionality has been enhanced.|
|The Agent now flags communication interruptions, which can be accessed through the Admin Area in Devices > Groups.|
New features and improvements as of July 2021
New signed N-Able binaries
As part of the split from SolarWinds, the Agent now contains binaries signed by N-Able.
New features and improvements as of May 2020
Improved German translation
The German translations have been further improved and perfected to enhance the user experience for German-speaking customers.
Improved DPI handling
High-DPI scaling has been improved to create a more responsive application, regardless of monitor size, according to users' needs.
|The chat window did not display the cursor or written text when the window was minimized by the remote user. Now, the remote user can view the cursor and written text while the chat window is minimized.|
|When a Technician attempted access to a remote device, the end-user would receive a pop-up requesting to close the session. Now, the end-user is asked to allow access to the device rather than closing the session.|
|The option "Send CTRL + ALT + DEL" would intermittently disappear under the Remote Desktop menu. Now, the option is always visible and can be deployed as desired.|
New features and improvements as of March 2020
Mass management of settings on installed Agents
Users in charge of multiple Agents using Unattended access can now deploy settings to these existing Agents without reinstalling the software. This feature enables users to dial up security settings and ensure that compliance sensitive settings cannot be administratively disabled.
New features and improvements as of July 2019
In-session video calling
Technicians now have a Start Video Call option once a session is established. This option allows VoIP calls with a two-way exchange of voice and video streaming through video conferencing.
Use an alternate TCP port
Technicians can now use TCP port 3377 instead of port 443 as an alternate communication with the gateways. This allows technicians to bypass DPI filters that potentially flag DRE as suspicious.
Ability to blank remote screens
Technicians now have the option to blank the remote screen based on modifying the gamma values.
© 2022 SolarWinds Worldwide, LLC. All rights reserved.
This document may not be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the prior written consent of SolarWinds. All right, title, and interest in and to the software, services, and documentation are and shall remain the exclusive property of SolarWinds, its affiliates, and/or its respective licensors.
SOLARWINDS DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON THE DOCUMENTATION, INCLUDING WITHOUT LIMITATION NONINFRINGEMENT, ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION CONTAINED HEREIN. IN NO EVENT SHALL SOLARWINDS, ITS SUPPLIERS, NOR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY, EVEN IF SOLARWINDS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
The SolarWinds, SolarWinds & Design, Orion, and THWACK trademarks are the exclusive property of SolarWinds Worldwide, LLC or its affiliates, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks or are registered or pending registration. All other trademarks mentioned herein are used for identification purposes only and are trademarks of (and may be registered trademarks) of their respective companies.