Documentation forDameware Remote Everywhere

Windows Agent Release Notes

These release notes describe the new features, improvements, and fixed issues in the Dameware Remote Everywhere Windows Agent.

The Windows Agent can be accessed via download from the Admin Area. The Admin Area can be accessed via web browsers such as Chrome, Firefox, etc. Mobile components can be downloaded from either the Google Play Store or Apple App Store.

New features and improvements as of July 2021

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New signed N-Able binaries

As part of the split from SolarWinds, the Agent now contains binaries signed by N-Able.

New features and improvements as of May 2020

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Improved German translation

The German translations have been further improved and perfected to enhance the user experience for German-speaking customers.

Improved DPI handling

High-DPI scaling has been improved to create a more responsive application, regardless of monitor size, according to users' needs.

Fixed issues

Description
The chat window did not display the cursor or written text when the window was minimized by the remote user. Now, the remote user can view the cursor and written text while the chat window is minimized.
When a Technician attempted access to a remote device, the end-user would receive a pop-up requesting to close the session. Now, the end-user is asked to allow access to the device rather than closing the session.
The option "Send CTRL + ALT + DEL" would intermittently disappear under the Remote Desktop menu. Now, the option is always visible and can be deployed as desired.

New features and improvements as of March 2020

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Mass management of settings on installed Agents

Users in charge of multiple Agents using Unattended access can now deploy settings to these existing Agents without reinstalling the software. This feature enables users to dial up security settings and ensure that compliance sensitive settings cannot be administratively disabled.

New features and improvements as of July 2019

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In-session video calling

Technicians now have a Start Video Call option once a session is established. This option allows VoIP calls with a two-way exchange of voice and video streaming through video conferencing.

Use an alternate TCP port

Technicians can now use TCP port 3377 instead of port 443 as an alternate communication with the gateways. This allows technicians to bypass DPI filters that potentially flag DRE as suspicious.

Ability to blank remote screens

Technicians now have the option to blank the remote screen based on modifying the gamma values.

Legal Notices

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