- Release Notes
- Install or Upgrade
- Get Started
- Administer
- Dameware Remote Everywhere Administrator Guide
- Administrative Area
- End user accounts
- Start, share, or transfer support sessions
- Provide assistance to your customers
- Learn about the Technician console
- Access log files
- View pending support requests
- Access My Computers
- Chat with customers and colleagues
- Make VoIP calls to customers or colleagues
- Access the Dameware Remote Everywhere Remote Viewer during a support session
- Remotely access your customers' Windows devices
- Remotely access your customers' Mac devices
- Create and manage calling cards
- Configure Port Forwarding
- Enhance the Agent's Security
- Wake-on-LAN
- Use the Dameware Remote Everywhere Proxy
- Windows Viewer shortcuts
- DRE FIPS 140-2 Compliant Components Letter
- Use APIs in DRE
Accept a support request
When a support request is received, select Accept in the request notification to launch the new session.