These release notes describe the new features, improvements, and fixed issues in the Dameware Remote Everywhere macOS Agent.
The macOS Agent can be accessed via download from the Admin Area. The Admin Area can be accessed via web browsers such as Chrome, Firefox, etc. Mobile components can be downloaded from either the Google Play Store or Apple App Store.
New features and improvements as of May 2022
New out-of-session chat functionality
Dameware Remote Everywhere now allows Technicians to initiate a chat with active end-users without an active remote control session. Technicians can initiate the chat from the Devices pane in the Admin Area by selecting the end-user's device. The out-of-session chat additionally supports special characters and preset emoticons.
Ability to send the public IP address of remote devices
The macOS agent can now send the public IP address of the device it was installed on to aid in the troubleshooting process. Previously, the private IP address was the only IP address available, but the addition of the public IP address helps Technicians troubleshoot network and connectivity issues more precisely.
|The issue where a black screen recurs and connection is lost after an end-user logs out has been resolved.|
|The issue where Dameware Remote Everywhere couldn't detect USB-C monitors in M1/M2 devices has been resolved.|
New features and improvements as of November 2021
|The issue when the image does not appear after restarting has been resolved.|
|The issue when Dameware Remote Everywhere can't remotely wake up some macOS machines has been resolved.|
|The issue with macOS users that are repeatedly kicked back to the login screen has been resolved.|
New features and improvements as of August 2021
|End-users utilizing macOS devices are frequently logged out during an active session.|
New features and improvements as of July 2021
The Agent now communicates with the other components by utilizing the native Apple XPC encryption. This unifies all component communication into a single class and provides encryption for added security and protection against snooping attacks.
|M1 macOS devices are operating and processing inefficiently during sessions.|
|During prolonged sessions, the end-user and/or Technician's screen image freezes.|
|Connections are delayed or interrupted when the client uses Master Pass authentication protocol.|
|Transferred files do not display in the queue.|
|End-users are unable to elevate or uninstall agents after upgrading to 6.00.26.|
New features and improvements as of March 2021
|Text was truncated when copying content from a macOS device.|
|Copy and paste actions did not function properly between Windows and macOS devices.|
New features and improvements as of July 2020
Redesign of the Agent
The UI has been redesigned and now displays new information, such as the date of the last session, number of sessions, and status of remote assistance. This change is available in both the standalone Agent, as well as Agents integrated with N-Central and RMM.
Updated security permissions dialogue
The System Access Permissions dialogue has been reformatted to make the security and access permissions clearer. A new "Learn More" option has been added that links users to knowledge articles for more information.This change is available in both the standalone Agent, as well as Agents integrated with N-Central and RMM.
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