Chat with colleagues
Start a chat session with your colleagues to discuss customers' support issues, or conduct an internal meeting. You can view the availability of each tech, and select one or more technicians to start a conversation.
- Click the Chat icon in the Technician Console.
- Click the Technicians tab > Right click on a technicians name > select Start Chat with Tech.
- Navigate to the Chat Sessions tab to view all conversations by technician name.
- Click the technician's name to open the conversation.