Documentation forDameware Remote Everywhere

Add devices to My Computers list during a support session

Navigate to to access the Advanced menu and select Computer to install the agent on a customer's device during a support session.

  1. From the Advanced Menu, select Add PC to My Computers list to install the Dameware Remote Everywhere Agent on the remote computer.
  2. If the Applet is not running with the necessary permissions, a warning message pops up alerting the user to correct the problem.

  3. Enter the name of the remote computer and click OK.
  4. Click Yes to allow Dameware Remote Everywhere to access the device and install the Dameware Remote Everywhere Agent.
  5. In the setup window, enter a description of the device and click OK.
  6. Select Settings from the Agent configuration window to configure the Agent.

This feature is only available in support sessions using the Applet.