Documentation forDameware

Dameware 12.2 Release Notes

Release date: June 2021

Dameware Remote Support includes a copy of Dameware Mini Remote Control, and at times, separate release notes may be published for each product. However, for Dameware 12.2 these release notes are the most recent for both products.

These release notes describe the new features, improvements, and fixed issues in Dameware 12.2. They also provide information about upgrades and describe workarounds for known issues.

Due to improved security standards, Dameware 12.2 is not compatible with older agent versions. Agents must be removed and version 12.2 installed again through the application or re-installed via the agent installer.

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New features and improvements in Dameware

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Dameware 12.2 offers new features and improvements compared to previous releases of Dameware.

  • Dameware 12.2 provides enhanced security over Dameware 12.1.2.

  • The HTTPS Strict Transport Security header is now included in the Dameware proxy server.

  • Starting with Dameware 12.2, TLS 1.1 is deprecated, so only TLS 1.2 or later versions are supported.

  • Dameware now supports Microsoft Windows Server 2019.

  • Removed dependency on MS XML 6.0 SP1.


New customer installation

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For information about installing Dameware, see the Dameware Getting Started Guides.

Installer List

Due to improved security standards, Dameware 12.2 is not compatible with older agent versions. Agents must be removed and version 12.2 installed again through the application or re-installed via the agent installer.

Stand-alone installation

The stand-alone installation requires each product to be individually activated on each computer. It is most useful for organizations with a small user base or with small or decentralized IT departments. These installers are available through your customer portal.

File name Description
DamewareMRC64-St.exe Dameware Mini Remote Control (64-bit) v12.2 Installer, used for stand-alone mode deployment
DamewareMRC32-St.exe Dameware Mini Remote Control (32-bit) v12.2 Installer, used for stand-alone mode deployment

Centralized installation

The centralized installation requires you to install and deploy at least the Dameware Central Server. License activation occurs on the server level, and users authenticate to the Central Server from any centralized Mini Remote Control installation. Centralized mode is useful for organizations with a large user base, with large or centralized IT departments, or with multiple Dameware product licenses managed from a single point. You must request these installers from your SolarWinds sales representative.

If you use the Dameware Mobile application, Dameware Mobile for Android will not work with Dameware Remote Support 12.2. It is still possible to use Dameware Mobile for iOS version 11.4, which works for this release.

 

File name Description
DamewareMRC64.exe Dameware Mini Remote Control (64-bit) v12.2 Installer, used for centralized mode deployment
DamewareMRC32.exe Dameware Mini Remote Control (32-bit) v12.2 Installer, used to deploy all server roles, the Administration Console, and Dameware Remote Support v12.2 in centralized mode

Stand-alone Licensing (MRC licenses)

After installing the standard version of Dameware Mini Remote Control (DamewareMRC32-St.exe or DamewareMRC64-St.exe), you are prompted to enter the licensing information for your product.

To evaluate the software, click Continue Evaluation.

To license the software on a computer with Internet access:

  1. On the computer you want to license, click Start > All Programs > SolarWinds > Dameware Mini Remote Control 12.2 > Enter Licensing Information.
  2. Select I have internet access and an activation key.
  3. Access the customer portal on the SolarWinds website at: https://www.solarwinds.com/customerportal.
  4. Log in using your SolarWinds customer ID and password.
  5. Click License Management.
  6. Navigate to your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
  7. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds Customer Support.
  8. Return to the Activate Mini Remote Control window, and then enter the activation key in the Activation Key field.
  9. If you access Internet websites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port. (If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.)
  10. Click Next.
  11. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

  1. On the computer you want to license, click Start > All Programs > SolarWinds > Dameware Mini Remote Control 12.2 > Enter licensing information.
  2. Select This server does not have internet access, and then click Next.
  3. Click Copy Unique Machine ID.
  4. Paste the copied data into a text editor document.
  5. Transfer the document to a computer with Internet access.
  6. On the computer with Internet access, complete the following steps:
    1. Browse to https://customerportal.solarwinds.com/, and then log into the portal with your SolarWinds customer ID and password.
    2. Locate your product, and then click Manually Register License.
    3. If the Manually Register License option is not available for your product, contact SolarWinds Customer Support.
    4. Provide the Machine ID, and then download your license key file.
  7. Transfer the license key file to the computer you want to license.
  8. Return to the Activate MRC window, browse to the license key files, and then click Next.

Centralized Licensing (MRC licenses)

After installing the Central Server (DamewareServer.exe), activate your license on the Dameware Central Server using the centralized licensing. After the license is activated on the Central Server, you can assign licenses to users using the Administration Console.

After the Central Server is running, install or upgrade the Dameware Mini Remote Control applications, and choose Centralized Install in the Installers. Deactivate any pre-existing licenses on the computers you upgrade.

You must request the centralized version of Dameware Mini Remote Control from your SolarWinds sales representative.

To license the software on a computer with Internet access:

  1. Click Start > All Programs > SolarWinds > Dameware Server > Activate Dameware Licenses > Licensing.
  2. Click Enter Licensing information.
  3. Select I have internet access and an activation key.
  4. Access the customer portal on the SolarWinds website at: http://www.solarwinds.com/customerportal.
  5. Log in using your SolarWinds customer ID and password.
  6. Click License Management.
  7. Locate your product, choose an activation key from the Unregistered Licenses section, and then copy the activation key.
  8. If you cannot find an activation key in the Unregistered Licenses section, contact SolarWinds Customer Support.
  9. Return to the Activation window, and then enter the activation key in the Activation Key field.
  10. If you access Internet websites through a proxy server, click I access the internet through a proxy server, and enter its proxy address and port. (If your computer accesses the Internet through an authenticated proxy server, complete the procedure for activating without Internet access.)
  11. Click Next.
  12. Enter your email address and other registration information, and then click Next.

To license the software on a computer without Internet access:

  1. Click Start > All Programs > SolarWinds > Dameware Server > Activate Dameware Licenses > Licensing.
  2. Click Enter Licensing information.
  3. Select This server does not have internet access, and then click Next.
  4. Click Copy Unique Machine ID.
  5. Paste the copied data into a text editor document.
  6. Transfer the document to a computer with Internet access.
  7. On the computer with Internet access, complete the following steps:
    1. Browse to http://www.solarwinds.com/customerportal, and then log into the portal with your SolarWinds customer ID and password.
    2. Locate your product, and then click Manually Register License.
    3. If the Manually Register License option is not available for your product, contact SolarWinds Customer Support.
  8. Transfer the license key file to the Central Server.
  9. Return to the Activation window, browse to the license key file, and then click Next.

Fixed issues in Dameware 12.2

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Dameware 12.2 fixes the following issues.

Case Number Description
N/A While upgrading to Windows 10, the Windows setup utility temporarily removed the junction Application data in c:\ProgramData, causing the Dameware agent to create an Application Data folder in the ProgramData folder. Because the directory Application Data already existed in that folder, Windows could not recover or recreate the Application Data junction. This issue was fixed, and the problem is no longer occurring.

CVEs

SolarWinds would like to thank our Security Researchers below for reporting on the issue in a responsible manner and working with our security, product, and engineering teams to fix the vulnerability.

CVE-ID Vulnerability Title Description Severity Credit
CVE-2021-31217 Insecure file permissions allow local file deletion with system user access in Dameware 12.0.1.2008 Insecure folder permissions of the Dameware Mini Remote Control Server installation (version 12.0.1.2008) allowed privileged system-level file deletion when a repair was initiated by the Windows Installer. High Adriaan Schuitmaker

Legal notices

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