Documentation forDameware DRS & MRC

Dameware Stand-alone

Dameware Remote Support and Mini Remote Control provide you with tools to troubleshoot and manage systems and support end users. If you are a customer, you have purchased either a centralized version of Dameware, or a stand-alone version of Dameware. If you are not yet a customer, and are interested in evaluating Dameware, you can download Remote Support or Mini Remote Control, fully-functional for 14 days. After the evaluation period, you can convert your evaluation license to a production license by obtaining and applying a license key.

Stand-alone versions of Dameware do not include the Dameware Central Server that you can use to manage Dameware licenses, Global Host Lists, and Dameware users. With Dameware Remote Support Centralized, you can also initiate Internet Sessions to support remote end users outside your network.

Which stand-alone product are you using?

If you purchased a stand-alone version of Remote Support, you can perform all Mini Remote Control actions, and many others. For example, you can:

  • Manage Active Directory objects such as Organizational Units (OU), Containers, Users, Groups, Contacts, Computers, and Shares.
  • Use Dameware Exporter to quickly extract information from remote computers.
  • Install, stop, and remove services.
  • Make updates to the registry of end users' computers.

Dameware Remote Support and Dameware Mini Remote Control offer different capabilities. If you purchased a stand-alone version of Mini Remote Control, you can:

  • Remotely control Windows®, Mac OS® X, and Linux® computers.
  • Support end users internal to your network, including sharing files, chatting with end users, and taking screen shots (among many other functions).

Remote Support includes a copy of Mini Remote Control.