Determine your deployment method.

• Verify if a centralized or stand-alone version of Dameware is better suited to your needs and workstation. If you are unsure and need more information about both, see Dameware Centralized and Stand-alone overview.

• If you have selected a centralized version, learn more with Dameware Centralized.

• If you have selected a stand-alone version, learn more with Dameware Stand-alone.

Install Dameware.

Before installation, make sure you obtain a copy of the installation file from the SolarWindsCustomer Portal.

• For centralized installations, follow the Dameware Centralized Install or Upgrade Guide.

• For stand-alone installations, follow the Dameware Stand-alone Install or Upgrade Guide.

Manage users, security, and Central Server components.

Configure Dameware accounts and permissions to best fit your needs and protect user workstations.

• Manage Dameware user accounts to add or import technicians, disable user access, and adjust individual controls as needed.

• Manage Dameware security to configure encryption levels, modify client agent permissions, and review connection methods.

• Manage Dameware components to configure for port forwarding and connect with Dameware mobile client.

Create a host list.

In a centralized version of Dameware, a host list allows you to access a common lists of hosts on a Central Server.

• Create a Global Host List in Dameware to access a list of hosts internal to your network.

• If you have installed Dameware Remote Support centralized, see About Remote Hosts in Dameware to access a list of hosts outside of your network.

Support internal end users with Dameware.

Use Dameware Remote Support to: 

• Add, delete, and update Active Directory objects and manage your Active Directory domain.

• Modify an end user's machine to perform necessary administrative tasks.

• Use the Dameware Exporter to track configuration changes to host machine.

Use Mini Remote Control to: 

• Chat with the end user, lock the system remotely, and take screenshots of the workstation.

• To connect with internal users with Mini Remote Control, see Support users with Dameware Mini Remote Control.

Support external remote users with Dameware.

To connect with users outside of your network, you must install Dameware Remote Support centralized. Once installed, Mini Remote Control can support remote end users not in your network through internet sessions.

• Create and review your remote host settings and configurations.

• Establish an internet session with remote users to connect with the technician.

  Users can be invited to either an attended session or unattended session based on the technicians evaluation of the problem.

Integrate Dameware with SolarWinds Web Help Desk.

You can use your Dameware products with Web Help (WHD) desk to launch sessions and save session data as a WHD ticket.

• For installation and set up instructions, see Integrate Dameware with SolarWinds Web Help Desk.

• To see product specific information, see Integrate Dameware Mini Remote Control with SolarWinds Web Help Desk.

Take advantage of additional resources.

• New to SolarWinds?

  Find links to product training, connect with our THWACK community, or contact technical support.

• SolarWinds Academy

  Access in-depth product training with instructor-led courses and on-demand videos, as well as certified professional and certified instructor programs.

• Deployment Services

  Choose from both self-led and assisted onboarding programs to help you set up your product and unlock its full value as quickly as possible.