Documentation forDameware Remote & Mini Remote Control

Dameware Getting Started Guides

Dameware is a time-tested tool that remains one of the industry's top resources to help IT pros manage growing remote teams and remote work issues. It can be used to gain remote access to machines either in internal networks or external networks over internet. If used on internal networks, it doesn’t require internet access.

It is comprised of two key products—Dameware Remote Support (DRS) and Dameware Mini Remote Control (MRC), and these are available in a stand-alone version or a centralized version. Here are some of the many ways Dameware can help you:

  • Enables you to remotely troubleshoot and see what the user sees on their workstation.
  • Provides multi-platform desktop sharing and remote control.
  • Lets you remotely access sleeping and powered-off computers.
  • Offers built-in integration with Web Help Desk (WHD) that allows you to launch remote sessions from WHD, and enables automatic ticket creation (DRS only).
  • Allows for multi-factor authentication, including the use of smart cards such as Common Access Cards (CACs).
  • Gives you the ability to work across satellite-latent connections to see what the user is seeing. It enables you to lock the user's keyboard so that latency doesn't interfere with the ability to fix user issues.
  • Allows multiple parties to connect and view an issue, and interact by sending and receiving files. You can provide a link in chat to invite the user and other required parties to the session.
  • Has flexible user security control and agent deployment so that group policy rules can ensure that people who should not have access to other machines don't have it. You can even perform audits in Dameware to check your security.
  • Helps you simplify Windows administration (DRS only).
  • Allows you to provide support from iOS and Android devices (DRS only).
  • Gives you the ability to remotely manage Active Directory environments (DRS only).

The centralized version of Dameware offers the Dameware Central Server, which you can use to manage Dameware licenses, Global Host Lists, and Dameware users. Dameware Remote Support centralized also enables you to initiate Internet Sessions to support remote end users outside of your network.

The stand-alone version of Dameware does not include the Central Server and does not support Internet Sessions with remote end users outside of your network.

Below are Getting Started guides for both the centralized Dameware and the stand-alone Dameware products.

If you prefer, you can view these guides as PDFs:

Dameware Centralized Getting Started Guide

Dameware Stand-alone Getting Started Guide